TAMARA HENDERSON
Charlotte,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Care Assistant
D.R. Horton
12.2023 - 03.2024
- Collaborated with team members to optimize customer care operations, resulting in higher quality service.
- Improved customer retention rates with exceptional service and personalized attention to client needs.
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
Receptionist
Gracious Living Adult Day & Health Care Center
04.2022 - 11.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled office meetings and client appointments for staff teams.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
Delivery Driver
FedEx/Rakotz Enterprises Inc
11.2020 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Amazon Delivery Service Driver
M & S Transit Inc
04.2020 - 11.2020
- Use a handheld device for routing information , customer delivery information.Practiced safe and secure loading methods to avoid damaging goods, managed records by tracking mileage maintenance and expenses with wraparound.Delivered rush merchandise on tight schedules to meet customer targets.Performed deliveries throughout greater Charlotte area.
Machine Operator
American Efird
01.2020 - 04.2020
- Tended to as many as 20 machines at once, monitoring operations and adjusting settings to maintain production level.Documented production data on daily logs and discussed levels with supervisor to optimize approaches.Replenishedwork supplies to keep production moving smoothly.
Data Entry Clerk
Samaritan's Purse
12.2019 - 01.2020
- Alpha numeric and 10 Key) Responsible for the keying of information from a scanned image on a computer screen.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed data entry protocols, rules and regulations.
- Completed data entry tasks with accuracy and efficiency.
Builder Specialist Representative
Price Brothers Inc
06.2006 - 11.2019
- Answer inbound calls in support of customer needs.Conveyed in a reassuring manner step by step instructions to resolvebuilder issues.Perform queries in multiple databases.Assist in the creation of plumbing selections for builder customers.Process option tickets for plumbing crews.Input scheduling for plumbing crews.
Education
High School Diploma -
Harding High School
Charlotte, NC06.1988
Skills
- Database Administration
- Office Administration
- Efficiency and Time Management
- Customer Service
- Strong Working Relationships
- Database Management System Software
- System Documentation
- Microsoft Office
Timeline
Customer Care Assistant
D.R. Horton
12.2023 - 03.2024
Receptionist
Gracious Living Adult Day & Health Care Center
04.2022 - 11.2022
Delivery Driver
FedEx/Rakotz Enterprises Inc
11.2020 - 02.2022
Amazon Delivery Service Driver
M & S Transit Inc
04.2020 - 11.2020
Machine Operator
American Efird
01.2020 - 04.2020
Data Entry Clerk
Samaritan's Purse
12.2019 - 01.2020
Builder Specialist Representative
Price Brothers Inc
06.2006 - 11.2019
High School Diploma -
Harding High School
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