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TAMARA HENDERSON-PRICE
Houston,TX
Work Preference
Summary
Dedicated Health Information Management professional with extensive experience in managing medical record retrieval and compliance initiatives. Expertise in optimizing operational workflows, ensuring accuracy in data processing, and enhancing team performance through effective training and feedback.
Overview
1
1
Certification
22
22
years of professional experience
Work History
MRT (MONITORED RETRIEVAL TOOL) BENCH SUPERVISOR
VERISMA
03.2025 - 08.2026
- The MRT Department supports the intake and validation and processing of medical record retrieval requests through Verisma's release manager system. My duties as the Supervisor are listed below.
- Process medical ROI requests in a timely and efficient manner
- Developed input files to categorize and organize requests by purpose type, streamlining the process for sending completed files to the bot.
- Updated daily Excel worksheet with completed request files and status remarks, ensuring accurate tracking of request progress.
- Manage scheduling of bench staff to include time off requests and shifting responsibilities
- Manages leave and payroll approvals for assigned resources
- Distribute daily workflow to bench ROI Specialists
- Provide real time constructive feedback regarding company standards, company policies and account protocols
- Document and escalate recurring performance issues to manager
- Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements
- Track and ensure all remote access for bench staff clients remains active
- Facilitate the onboarding of new bench access for new clients
- Process requests utilizing Verisma software applications
- Support the resolution of HIPAA-related release issues
- Organize records and documents to complete the ROI process
- Read and interpret medical records, forms, and authorizations
- Comfortably navigate through and work efficiently in multiple EMR systems
- Prioritize workload while being able to work independently
- Communicate effectively with clients and Verisma management / associates
- Maintain standards of excellence with a high level of productivity, efficiency and accuracy
- Must be proficient and well-versed in all required protocols to ensure compliance
- Provided exceptional customer service, contributing to increased client satisfaction and support.
- Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
RELEASE OF INFORMATION SPECIALIST
SHARECARE
09.2021 - 11.2024
- Completed release of information requests by efficiently retrieving, scanning, and transmitting patients' medical charts daily, adhering to established procedures and standards of quality.
- Validates requests and authorizations for release of medical information according to established procedures.
- Performs quality checks on all work to assures accuracy of the release, confidentiality, and proper invoicing.
- Delivered attentive and respectful customer service, enhancing patient experience and satisfaction.
- Proactively identified and addressed client concerns, improving communication and trust.
- Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
- Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.
HEALTH INFORMATION SPECIALIST II
THE MENNINGER CLINIC
12.2019 - 02.2021
- Abstract clinical data for entry and processing of internal and external information requests, ensuring adherence to confidentiality requirements for behavioral health records.
- Managed sensitive mental health records while tracking antipsychotic medications prescribed at discharge to ensure accurate follow-up care.
- Organized and ensured quality assurance of certified medical charts for timely mailing in support of appeals and claims.
- Verify all authorizations under HIPAA policies and guidelines.
- Ensured compliance and confidentiality by faxing and emailing medical records through OneDrive, enabling efficient communication with authorized personnel.
- Assign deficiencies to clinicians with delinquent reports.
- Coordinated shipping of medical records using FedEx and USPS to maintain compliance with healthcare regulations and facilitate patient access..
- Expert using Cerner/PowerChart, McKesson and Epic software
- Regulatory reporting of accurate and valid reports
- Confident and trustworthy working from home with 2 days onsite.
RELEASE OF INFORMATION TECHNICIAN
CIOXHEALTH
03.2014 - 08.2017
- Maintained compliance with HIPAA guidelines to protect sensitive health information.
- Managed requests for records from PTO, attorneys, and government agencies, ensuring timely response and adherence to regulations.
- Conducted quality assurance on medical record requests to ensure accuracy and compliance.
- Expert for processing out Certified records
- Process for Attorney, Judge, Court orders, and THHS
- Exceed productivity requirements
- Acquired knowledge of UB-04 form to facilitate accurate healthcare billing.
- Gained expertise in Explanation of Benefits, enhancing support for patients with billing inquiries.
STUDENT ASSISTANT
HARRIS HEALTH SYSTEM
01.2014 - 05.2014
- Assisted patients and customers at window to provide timely service and support.
- Tracked and monitored medical charts by checking in and out for accurate record-keeping.
- Create new medical charts, check in, and file TDO
- Ensured timely delivery of ROI documents with required authorizations to facilitate processing.
- In a hybrid setting, scanned eye charts into the patient's Echart using Epic system, sent to QA
- Enter internal request from external facilities
GUEST SERVICE MANAGER
RED ROOF INN
09.2007 - 06.2009
- Greeted customers and ensured high levels of satisfaction through personalized service
- Managed a team of four employees to maintain operational productivity
- Managed work schedules to optimize team availability and meet operational needs
- Answered phones, took messages, distributed mail, and maintained office equipment to support efficient operations
- Prepared accounts payable; researched unpaid invoices and corrected invoicing discrepancies
- Processed data for payroll
- Maintained personal files and benefits information
OFFICE ASSISTANT
WINDSOR VILLAGE ELEM
08.2004 - 05.2005
- Managed call and message distribution for staff of 59, ensuring timely communication
- Executed intake duties while maintaining accurate reports and records for operational efficiency
- Ensured files were properly labeled and updated for efficient information management
- Coordinated sorting and distribution of mail and FedEx deliveries to facilitate effective communication
- Operated multi-line telephone system
Education
Associate of Science - HEALTH INFORMATION TECHNOLOGY
HCC-COLEMAN HEALTH AND SCIENCE
HoustonDIPLOMA -
JAMES MADISON HIGH SCHOOL
Skills
- HIPAA compliance
- Epic
- Cerner
- McKesson
- Medical record management
- Power BI
- Microsoft Excel
- Quality assurance
- Schedule/ Assignment management
- Analytical thinking
- Time management
- Client communication
- HR management
Certification
States of Texas – Expire 5/21/2028
Timeline
MRT (MONITORED RETRIEVAL TOOL) BENCH SUPERVISOR
VERISMA
03.2025 - 08.2026
RELEASE OF INFORMATION SPECIALIST
SHARECARE
09.2021 - 11.2024
HEALTH INFORMATION SPECIALIST II
THE MENNINGER CLINIC
12.2019 - 02.2021
RELEASE OF INFORMATION TECHNICIAN
CIOXHEALTH
03.2014 - 08.2017
STUDENT ASSISTANT
HARRIS HEALTH SYSTEM
01.2014 - 05.2014
GUEST SERVICE MANAGER
RED ROOF INN
09.2007 - 06.2009
OFFICE ASSISTANT
WINDSOR VILLAGE ELEM
08.2004 - 05.2005
Associate of Science - HEALTH INFORMATION TECHNOLOGY
HCC-COLEMAN HEALTH AND SCIENCE
DIPLOMA -
JAMES MADISON HIGH SCHOOL