Microsoft Office Suite Word, Excel, PowerPoint, Outlook
CAROL WILSON
Medical Chart Retrieval Specialist
Bristol,VA
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Chart Retrieval Specialist (Seasonal)
Datavant
Phoenix, Arizona
03.2021 - Current
- Field-based role which involves scanning/uploading assigned medical records using Datavant equipment and processes.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Part-Time Independent Data Collector
Reed Marketing
Roanoke, Virginia
01.2013 - Current
- Collect and compile building permits data using excel spreadsheets.
- Enhanced data accuracy by conducting thorough field research and collecting precise data points.
- Collected building permits and mechanics liens information at various locations.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
- Updated and maintained customer information, documents and records.
Administrative Assistant
Secure Money Masters
Bristol, Tennessee
03.2019 - 03.2020
- Multi-tasked, organization, correspondence, telephone, client data base, filing, special projects, mass mailings, prepared family Trusts documents for signatures.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Part-time Test Center Proctor
Southwest Virginia Higher Education Center
Abingdon, Virginia
04.2018 - 03.2019
- Managed digital test delivery process (for various companies), security, and confidentiality
- Responded to cases and recertification requirements.
- Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
- Validated appropriate identification to allow admission to testing area.
- Ensured optimal testing conditions for examinees through regular inspection of the environment for potential distractions or disruptions.
- Demonstrated commitment to continuous improvement in proctoring practices through ongoing professional development and active participation in training sessions, workshops, or conferences.
- Maintained secure and positive environment conducive to testing.
Customer Care Specialist
U. S. Solutions Teleperformance
Bristol, Tennessee
10.2013 - 12.2017
- Worked as a team player in a fast-paced, high-energy, specialty customer service environment
- Used desktop computer system and hardware.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Requested escalation for unresolved issues.
- Navigated multiple computer systems and applications to find information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Certification
- Health Information Technology & Insurance Reimbursement- 2011-2013
Virginia Highlands Community College
Certificate Summa Cum Laude
Summary
Self-directed Medical Chart Retrieval Specialist, knowledgeable in medical terminology. Collect and validate patient demographics and retrieval of electronic and paper medical charts for insurance audits. Detail-oriented team player comfortable working independently. Committed to achieving company objectives. Competent and skilled at conducting site visits to conduct chart retrieval. Excellent attention to detail with organizational and prioritization skills for efficient productivity.
Skills
- Data Security
- Medical terminology understanding
- EMR / EHR
- Electronic medical records handling
- Work well independently
- HIPAA Compliance
- Patient data collection
- Medical record safeguarding
- HIPAA Regulations
- Health information management
- Document Scanning
- Client Relations
- Patient confidentiality
- Information retrieval
Education
Health Information Technology & Insurance Reimbursement
Virginia Highlands Community College
Abingdon, VA 08.2011 - 05.2013
Accomplishments
- Achieved assigned medical chart retrieval by completing electronic and paper charts with accuracy and efficiency. Files uploaded to virtual sites upon completion.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Everything you’ve learned in school as obvious becomes less and less obvious as you begin to study the universe. For example, there are no solids in the universe. There’s not even a suggestion of a solid. There are no absolute continuums. There are no surfaces. There are no straight lines.
R. Buckminster Fuller
Software
Electronic Medical Record (EMR) systems
Languages
English
Full Professional
Interests
Fitness Reading Crafts Music Travel Movies History
Timeline
Chart Retrieval Specialist (Seasonal)
Datavant
03.2021 - Current
Administrative Assistant
Secure Money Masters
03.2019 - 03.2020
Part-time Test Center Proctor
Southwest Virginia Higher Education Center
04.2018 - 03.2019
Customer Care Specialist
U. S. Solutions Teleperformance
10.2013 - 12.2017
Part-Time Independent Data Collector
Reed Marketing
01.2013 - Current
Health Information Technology & Insurance Reimbursement
Virginia Highlands Community College
08.2011 - 05.2013
Similar Profiles
Jeanette GuzmanJeanette Guzman
Outreach Agent at DatavantOutreach Agent at Datavant
Kim PapitKim Papit
Health Information Specialist at DatavantHealth Information Specialist at Datavant
Keisha WilliamsKeisha Williams
Senior Health Information Operations Manager at DatavantSenior Health Information Operations Manager at Datavant
Sandra PaizSandra Paiz
Chart Retrieval Specialist at DatavantChart Retrieval Specialist at Datavant
Garrett BurksGarrett Burks
Night Audit Supervisor at Hampton Inn By HiltonNight Audit Supervisor at Hampton Inn By Hilton