Tamara Horn
Tyler,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Front Office Assistant
Tyler Nephrology (Centers for Kidney Care)
02.2023 - Current
- Maintain a professional and welcoming front office environment for patients and visitors
- Provide excellent customer service by addressing patient inquiries and concerns in a timely and professional manner
- Assist in the coordination and scheduling of patient appointments to ensure efficient use of physician's time and minimize patient wait times
- Ensure patient privacy and confidentiality by maintaining strict adherence to HIPAA regulations
- Collect and analyze patient satisfaction feedback to identify areas for improvement and implement appropriate changes to enhance the overall patient experience
- Assist in the implementation of new office procedures and protocols to improve efficiency and streamline operations
- Manage and organize patient medical records to ensure accurate and up-to-date information is easily accessible.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Patient Care Tech
UT Health Rehabilitation hospital
03.2012 - 12.2022
- Assist in coordinating and facilitating patient appointments and scheduling to ensure timely and efficient care delivery
- Assist in organizing and participating in recreational activities for patients to promote social interaction and improve their well-being
- Collaborate with healthcare team members to develop and implement individualized patient care plans
- Collaborate with interdisciplinary team to develop and implement individualized patient care plans
- Provide assistance during medical procedures, ensuring patient comfort and safety
- Assist in managing and organizing patient medical records to ensure accurate and up-to-date information
- Assist in providing specialized care to patients with specific medical conditions or needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
Rehab Nursing Tech
HealthSouth Rehabilitation
03.2008 - 03.2012
- Collaborate with occupational therapists, physical therapists, and other healthcare professionals to coordinate patient care and ensure the best treatment outcomes
- Collaborate with occupational and physical therapists to ensure coordinated care for patients
- Assist in the development and implementation of new patient treatment programs based on industry trends and best practices
- Assist in the development and implementation of new therapies and treatment techniques
- Assist in performing initial patient assessments to determine rehabilitation needs and develop individualized treatment plans
- Provide emotional support to patients during their rehabilitation journey
- Assist in monitoring and tracking patient progress and outcomes to improve treatment effectiveness and patient satisfaction.
Education
Tyler Junior College
Tyler, TX12.2008
High School Diploma -
John Tyler High School
Tyler, TX06.2007
Skills
- Microsoft Typing 35 words per minute
- Strong Work Ethic
- Medical Terminology
- Customer Service
- Strong Organizational Skills
- Problem Solving Skills
- Active Listening Skills
- Energetic Work Attitude
- Excellent telephone demeanor
- Attention to Detail
- Insurance Verification
- Patient Scheduling
Timeline
Front Office Assistant
Tyler Nephrology (Centers for Kidney Care)
02.2023 - Current
Patient Care Tech
UT Health Rehabilitation hospital
03.2012 - 12.2022
Rehab Nursing Tech
HealthSouth Rehabilitation
03.2008 - 03.2012
Tyler Junior College
High School Diploma -
John Tyler High School
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