Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Tamara Houtzel

Leroy,IL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Customer Service

Edward Jones
04.2024 - 11.2024
  • Answering phones
  • Increased repeat business by delivering exceptional customer service experiences consistently.
  • Deposit checks
  • generated Standard Office Procedures for scheduling, depositing money, and business plan for Financial Advisor's book of business.


Customer Service

Gerber Collision
09.2021 - 04.2024
  • Customer service
  • Accounts payable
  • Data entry
  • Communication with insurance companies
  • Collected payments
  • Provided exceptional customer service, resolving client issues promptly and professionally.

Underwriting

State Farm
06.2020 - 08.2021
  • Provided exceptional customer service throughout the underwriting process, addressing inquiries promptly and professionally.

CMA

Advocate ENT
11.2018 - 01.2020
  • Room patients
  • Take vitals
  • Assist doctor with ear tube placements and Biopsies
  • Assist with surgery follow up calls

CMA

Dr. Leak and Dr. Chalian’s Urology
02.2017 - 01.2018
  • Roomed patients
  • Took vital
  • Changed catheters
  • Answered phones
  • Scheduled appointments
  • Assisted doctor with procedures such as Vasectomies, BCG treatments, and cystoscopies

CMA

Chestnut Family Health Center
09.2016 - 02.2017
  • Job details include rooming patients
  • Phlebotomy
  • Taking vitals
  • Answering phones
  • Scheduling appointments
  • Some other Administrative work including scanning documents

CMA

Perfect Balance MD
01.2016 - 08.2016
  • Job details include rooming patients
  • Supplement education
  • Phlebotomy
  • Bloodletting
  • Taking vitals and administering shots

Education

Clinical Medical Assistant -

Heartland Community College
01.2016

CPR -

Heartland Community College
01.2016

Skills

  • Great customer service
  • Accounts payable
  • Proficient in data entry
  • Punctual and dependable
  • Work well with others
  • Very efficient
  • Organized

References

Available upon request.

Volunteer Experience

  • School Board Member, District 87, 04/01/15, Present
  • Secretary, Bloomington High School Booster Club, 01/01/13, 12/31/14
  • Committee Member, Wesley United Methodist Pastor Parish Relations Committee, 01/01/04, 12/31/07
  • Board Member, Wesley’s Bright Beginnings, 01/01/13, 12/31/14

Timeline

Customer Service

Edward Jones
04.2024 - 11.2024

Customer Service

Gerber Collision
09.2021 - 04.2024

Underwriting

State Farm
06.2020 - 08.2021

CMA

Advocate ENT
11.2018 - 01.2020

CMA

Dr. Leak and Dr. Chalian’s Urology
02.2017 - 01.2018

CMA

Chestnut Family Health Center
09.2016 - 02.2017

CMA

Perfect Balance MD
01.2016 - 08.2016

Clinical Medical Assistant -

Heartland Community College

CPR -

Heartland Community College

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Tamara Houtzel