Tamara Hubbard
Akron,OH
Summary
Dedicated professional with demonstrated skills working in challenging and fast-paced environments. Dedicated to providing customer-focused resolutions and feedback. Flexible in various roles and situations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Temporary Seasonal Election Worker
Summit County Board of Elections
Akron, OH
05.2021 - Current
- Support multiple departments to ensure Summit County and voters have safe, free and successful elections.
- Employ customer service skills when assisting voters in person and over the phone.
- Prepare election poll workers using training techniques associated with election day.
- Process early voter applications and voter registrations.
- Lead teams to nursing homes for early voting.
- Processed absentee ballots according to established protocols.
- Collected, counted, and reported results from each precinct in a timely manner.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Attended mandatory training sessions on proper voting procedures and protocol.
- Conducted post-election audits as required by state law or local ordinances.
- Collected, evaluated and stored documents securely in permanent records.
- Provided assistance to voters with questions about their voting rights and procedures.
- Facilitated communication between election officials and poll workers throughout the day.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Provided support services such as answering phones, filing paperwork.
- Verified voter registration information against database records.
- Ensured that all voting materials were kept confidential at all times.
- Located and retrieved files, assisting public with general information.
- Maintained positive working relationship with fellow staff and management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Patient Access Representative
Cleveland Clinic Akron General
Akron, OH
05.2023 - 01.2025
- Greet and register, schedule and pre register patients, ensuring accurate collection of demographic and insurance information.
- Educate patients regarding their benefit levels and request, collect and record payments prior to or at time of service
- Ensure seamless model of access for patients, physicians and family members.
- Maintain accuracy in job duties, multitask, and exercise independent judgment.
- Proficient in data entry.
- Knowledge of medical terminology.
- Excellent customer service skills.
- Collaborated with healthcare team to ensure timely delivery of quality care to patients.
- Educate patients on financial responsibilities, explaining billing processes and payment options.
Office Manager
Sommerville Funeral Services
Akron, OH
07.2013 - 08.2018
- Maintained website and social media site.
- Created employment packages for new hires and assisted with payroll.
- Ensured all HIPPA Laws and FTC Funeral Rule Compliances were used accordingly.
- Assisted with preparing funeral services with the Funeral Director, families and staff.
- Completed cremation and burial forms for cemeteries and crematories.
- Worked with families, doctors and hospitals to get death certificates completed, signed and registered in a timely manner.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored inventory levels and placed orders when
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information and respond to requests.
- Organized company events including holiday parties, team building activities .
Advocate for Community Mission
First Grace United Church of Christ
Akron, OH
07.2004 - 08.2008
- Demonstrated strong understanding of organization vision and goals through grant and proposal writing
- Coordinated programs and projects that focused on and advocated for children, teens, families, poverty, public education and social justice
- Fostered, built and maintained community and individual relationships to maintain support for ongoing programs and funding
- Hired, trained and mentored teen staff through a series of organizational changes, which resulted in 100% teen staff retention rate, with 80% attending college or vocational training
- Represented church in communitymeetings, securing favorable outcomes in numerous cases.
- Maintained detailed records of all advocacy grants and proposals, activity evaluations, and outcomes for reporting to funders and church financial board.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements to and from conferences and activites.
- Coordinated volunteer efforts, leveraging community support to enhance advocacy projects.
- Assisted in the development of organizational advocacy materials, including brochures, newsletters, and online content.
- Advocated for individual clients at local meetings, effectively communicating their needs and proposed solutions.
- Engaged in continuous professional development to stay informed on advocacy best practices and emerging issues.
- Prepared thorough, accurate and well-edited grants and proposals, communication, and internal needs.
- Completed grants, reports, paperwork and documentation accurately and on time.
- Provided emotional and financial support to individuals and families during difficult times in their lives.
- Developed grant proposals, securing funding for new and ongoing advocacy initiatives.
- Led public awareness campaigns, utilizing print media, social media and engagements to highlight issues and mobilize support.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Master's Degree - Communication with a focus on Interpersonal Communication and Intercultural Communication
The University of Akron
Akron, OH05.2002
Master's Degree - Arts Administration with a focus on Marketing and Public Relations
The University of Akron
Akron, OH08.2001
Bachelor's Degree - Business and Organizational Communication with a focus on Public Relations
The University of Akron
Akron, OH05.1994
Skills
- Client Advocacy
- Customer Service
- Community Outreach
- Issue Troubleshooting
- Reliability
- Conflict Resolutions
- Positive & Professional
- Strong Communication
- Team Leadership
Certification
- Women's Studies, The University of Akron
- Graduate English Composition, The University of Akron
- Sports, Entertainment, & Special Events Marketing, New York University, SPA
- Emergency Management Institute's Professional Series Certificate, FEMA
References
Available
Additionalwork
Adjunct Professor, The University of Akron
Marketing Rep, Premier Marketing
Timeline
Patient Access Representative
Cleveland Clinic Akron General
05.2023 - 01.2025
Temporary Seasonal Election Worker
Summit County Board of Elections
05.2021 - Current
Office Manager
Sommerville Funeral Services
07.2013 - 08.2018
Advocate for Community Mission
First Grace United Church of Christ
07.2004 - 08.2008
Master's Degree - Communication with a focus on Interpersonal Communication and Intercultural Communication
The University of Akron
Master's Degree - Arts Administration with a focus on Marketing and Public Relations
The University of Akron
Bachelor's Degree - Business and Organizational Communication with a focus on Public Relations
The University of Akron