Tamara Iwatate
Portland
Summary
Dynamic operations manager with expertise in inventory control, staff training, and customer engagement. Proven track record of implementing cost-effective strategies to enhance store profitability and foster community relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator
Grocery Outlet Bridgeport (Tigard)
Tigard, OR
08.2021 - Current
- Managed daily operations, ensuring seamless inventory control and product availability.
- Implemented cost-effective strategies to improve store profitability and reduce waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed promotional campaigns that increased customer engagement and sales performance.
- Oversaw compliance with health regulations, maintaining a safe shopping environment.
- Analyzed sales data to identify trends, optimizing product selection and pricing strategies.
- Fostered community relationships through local partnerships and outreach initiatives.
- Enhanced store layout for improved customer flow and shopping experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
District Manager in Training
Finish Line
Concord, CA
12.2018 - 06.2021
- Trained and developed staff in operational procedures and customer service excellence.
- Oversaw inventory management, ensuring optimal stock levels and product availability.
- Implemented sales strategies to enhance store performance and achieve targets.
- Analyzed sales data to identify trends and inform strategic decision-making.
Shipping and Receiving Manager
Nike, Inc
San Francisco, CA
04.2017 - 11.2018
- Oversaw daily shipping and receiving operations to ensure timely processing of orders.
- Managed inventory accuracy through regular audits and cycle counts.
- Developed training programs for staff on safety procedures and equipment usage.
- Implemented process improvements, reducing turnaround time by optimizing workflow efficiency.
Store Manager
Skechers
Stockton, CA
05.2014 - 03.2016
- Fostered a positive work environment, mentoring staff to achieve personal and professional growth.
- Executed promotional campaigns, increasing store traffic and enhancing brand visibility in the market.
- Collaborated with corporate teams to align local strategies with organizational goals for revenue growth.
- Maintained compliance with company policies and procedures, ensuring operational excellence across all functions.
Education
High School Diploma -
Tracy High School
Tracy, CASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Inventory management
- Payroll processing
- Marketing expertise
- Recruiting and hiring
- Equipment operation
- Customer-oriented
- Schedule management
Certification
- Licensed Forklift Operator - 6/28/2023
- ServSafe Certification, - Expires 3/8/2028
Awards
- Tualatin New Business of the Year 2024
- Lake Oswego Rookie Business of the Year 2025
- Spirit of Tualatin Business of the Year 2025
- Fall Wine Sale 2023 - Top Sales Performer 1st Year IO
- Spring Wine Sale 2024 - Top Sales Performer 1st Year IO
Timeline
Owner/Operator
Grocery Outlet Bridgeport (Tigard)
08.2021 - Current
District Manager in Training
Finish Line
12.2018 - 06.2021
Shipping and Receiving Manager
Nike, Inc
04.2017 - 11.2018
Store Manager
Skechers
05.2014 - 03.2016
High School Diploma -
Tracy High School