Tamara J. Lacy
Rockwall,TX
Summary
Accomplished banking and operations leader with 20+ years of experience in treasury services, payment operations, and customer experience across high-volume financial institutions. Recognized for building and mentoring high-performing teams, driving process improvements, and ensuring strict regulatory compliance. Adept at cultivating fintech and business partnerships, resolving escalations, and enhancing client satisfaction. Strong track record of streamlining workflows, reducing risk, and aligning operational strategies with organizational goals while upholding community banking values.
Skills
- Treasury & Payment Operations: ACH, Wires, Remote Deposit Capture (RDC), Real-Time Payments (RTP), Cash Management
- Leadership & Team Development: Staff Training, Coaching & Mentorship, Performance Management, Team Building
- Client & Partner Support: Fintech Partnerships, Business Client Services, Account Onboarding, Customer Experience Excellence
- Regulatory & Risk Management: Compliance Oversight, Operational Audits, Risk Mitigation, Policy Adherence
- Process Optimization: Workflow Streamlining, Change Management, Efficiency Improvements, Strategic Decision-Making
- Technical Proficiency: Treasury Management Systems, Payment Platforms, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)