Tamara Jourdane
Fountain Valley,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
16
16
years of professional experience
Work History
Cashier
Cibo Italiano
Rancho Santa Margarita, CA
08.2021 - 03.2022
- Operated cash register efficiently and accurately, processing payments by various methods including cash, check, credit card, gift card or automatic debit.
- Ensured timely and efficient restocking of shelves with merchandise.
- Assisted customers over the phone with inquiries about store operations, product details, and placing orders.
- Maintained a clean checkout area through regular upkeep of countertops, registers, windowsills, and floors.
- Maintained strict adherence to safety regulations in the store environment.
- Enhanced versatility by familiarizing with multiple department responsibilities, ensuring continuous operation and store functionality.
- Maintained a high level of accuracy in verifying customer age for alcohol purchases.
- Provided exceptional customer service
- Enhanced customer experience by offering carry-out service upon completion of transactions.
Restaurant Hostess
Espius Restaurant
Claremont, CA
12.2019 - 04.2020
- Greeted and guided guests to their seating.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant.
Warehouse Worker
Amazon
Chino, CA
10.2018 - 01.2019
- Transported goods to designated areas within the warehouse facility.
- Followed established guidelines for picking orders accurately.
- Collaborated closely with other departments on special projects as needed.
- Skilled in the safe and efficient operation of labeling equipment.
Restaurant Food Server
Famous Dave's Bar-B-Que
Redlands, CA
03.2006 - 08.2008
- Took food and drink orders while delivering exceptional customer service
- Maintained regular communication with diners to guarantee their satisfaction throughout their dining experience.
- Courteously and efficiently resolved customer complaints.
- Utilized point-of-sale systems to process payments for meals.
- Exemplified excellence in customer service by consistently meeting and exceeding guest expectations.
- Performed opening and closing duties, including restocking supplies and cleaning work stations.
Education
M.D. - General Studies
School of Life
California01-2034
High School Diploma -
El Segundo High School
El Segundo, CA06-1993
Skills
- ID Verification
- Cash Handling
- POS Systems
- Payment Collection
- Customer Assistance
- Returns processing
Affiliations
- Praise and Worship Arts
- Mission trips
- CEO Jourdane Enterprises
Timeline
Cashier
Cibo Italiano
08.2021 - 03.2022
Restaurant Hostess
Espius Restaurant
12.2019 - 04.2020
Warehouse Worker
Amazon
10.2018 - 01.2019
Restaurant Food Server
Famous Dave's Bar-B-Que
03.2006 - 08.2008
M.D. - General Studies
School of Life
High School Diploma -
El Segundo High School
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