Summary
Overview
Work History
Education
Skills
Timeline
Manager

Tamara Keefer

Hillsborough,NC

Summary

Dynamic manager with a proven track record at Venable Bistro, excelling in team leadership and customer service. Enhanced operational efficiency through effective collaboration and training initiatives. Skilled in time management and decision-making, fostering a positive environment that elevated guest satisfaction and streamlined service delivery.

Overview

11
11
years of professional experience

Work History

Manager

Venable Bistro
02.2024 - Current
  • Supported operational efficiency through effective team collaboration and communication.
  • Assisted in inventory management by tracking supplies and reporting discrepancies.
  • Learned safety protocols to maintain a secure work environment for all staff members.
  • Adapted quickly to new tasks and responsibilities, demonstrating flexibility in role execution.
  • Provided assistance in training new staff on core operational procedures and systems.

Lead Server

Refectory Cafe
03.2022 - 03.2023
  • Supervised dining room operations, ensuring exceptional service standards and guest satisfaction.
  • Trained and mentored junior servers on menu knowledge and customer engagement techniques.
  • Collaborated with kitchen staff to streamline order delivery and enhance overall efficiency.
  • Managed table assignments to optimize workflow during peak service hours.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all guests.

Lead Server

The Bistro Restaurant
01.2017 - 03.2021
  • Implemented daily specials and promotions, increasing guest interest and enhancing sales opportunities.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Cultivated warm relationships with regular customers.

LPN Detox Nurse

Duplin General Hospital
01.2015 - 01.2017
  • Administered medications and monitored patients' vital signs during detoxification processes.
  • Collaborated with interdisciplinary teams to create individualized care plans for patients.
  • Educated patients on recovery strategies and coping mechanisms to promote long-term health.
  • Oversaw daily operations within detox unit, ensuring compliance with safety protocols and regulations.

Education

Bachelor of Arts - Social Work

UNCW
Wilmington, NC
12-2017

Associate of Science - Practical Nursing

Coastal Carolina Community College
Jacksonville, NC
05-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Venable Bistro
02.2024 - Current

Lead Server

Refectory Cafe
03.2022 - 03.2023

Lead Server

The Bistro Restaurant
01.2017 - 03.2021

LPN Detox Nurse

Duplin General Hospital
01.2015 - 01.2017

Bachelor of Arts - Social Work

UNCW

Associate of Science - Practical Nursing

Coastal Carolina Community College

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Tamara Keefer