Tamara Kern
Westfield,IN
Summary
Dedicated healthcare administrative professional with over 9 years in high-volume functional medicine practices. As Front Office Manager & New Patient Coordinator, led front-office operations and a team while managing new patient coordination for a 10-provider practice. Expertise includes patient scheduling, Cerbo EMR, staff leadership, and workflow optimization.
Overview
22
22
years of professional experience
Work History
Front Office Manager & New Patient Coordinator
BE WELL FAMILY CARE
Carmel, IN
01.2024 - Current
- Oversee daily front-office operations and lead a team of 6-7 employees, providing guidance, coaching, scheduling, and day-to-day support.
- Continue to manage new-patient coordination across 10 providers, including a waitlist exceeding 1,700 prospective patients.
- Educate prospective patients about functional medicine, provider options, membership structures, payment information, and what to expect when establishing care.
- Collaborate directly with providers to prioritize patient scheduling needs, understand individual provider workflows, and fill open appointments.
- Maintain cancellation and waitlist systems and proactively contact patients to fill cancellations and open appointment slots.
- Lead front-office meetings, develop agendas, and serve as the primary liaison between the front-office team and Practice Manager.
- Met weekly with the Practice Manager to address staffing needs, patient concerns, operational issues, and share department updates.
- Conduct employee evaluations, address performance issues, and oversee onboarding and training through structured checklists, delegated training, and regular follow-up.
- Built strong, trusting relationships with patients, providers, employees, and community partners to foster a welcoming and professional environment.
- Collect and document insurance information and troubleshoot front-office insurance questions, coordinating with billing when appropriate.
New Patient Coordinator & Community Partners Liaison
BE WELL FAMILY CARE
Carmel, IN
01.2019 - 01.2024
- Managed a 1,700+ prospective-patient waitlist, coordinating communication and scheduling from initial inquiry through appointment.
- Acted as the primary contact for new-patient scheduling inquiries and existing patients requesting provider changes.
- Contacted prospective patients, explained functional medicine approach, and guided patients in navigating provider options and appointment availability.
- Coordinated new-patient scheduling across 10 providers, and developed knowledge of individual provider workflows and practice styles.
- Supported and oversaw New Patient Assistants responsible for new-patient calls and scheduling.
- Explained membership options, payment structures, insurance information, and practice policies to patients.
- Represented Be Well at community events and developed relationships with community partners by coordinating member discount opportunities.
Front Desk Associate
BE WELL FAMILY CARE
Carmel, IN
07.2017 - 01.2019
- Provided front-office support in busy medical practice, assisting patients with scheduling, communication, addressing daily needs to enhance patient satisfaction.
- Supported providers and front-office staff in maintaining efficient patient flow, contributing to a positive patient experience.
- Developed comprehensive knowledge of practice systems, procedures, and patient services, laying groundwork for future promotions.
Preschool Teacher
STARTING LINE PRESCHOOL
Carmel, IN
09.2004 - 05.2018
- Adapted teaching methods across multiple preschool classrooms and summer camp programs to meet diverse student needs.
- Fostered positive relationships with parents and families through regular communication and professional support.
- Organized classroom operations and prioritized tasks while collaborating with teaching staff to enhance student learning.
Education
Bachelor's Degree - Liberal Arts
Purdue University
West Lafayette, INSkills
- Front office operations
- Provider Coordination
- Health insurance verification
- Cerbo EMR
- Front office operations
- Staff supervision
- Staff training
- Relationship building
- Relationship building
Timeline
Front Office Manager & New Patient Coordinator
BE WELL FAMILY CARE
01.2024 - Current
New Patient Coordinator & Community Partners Liaison
BE WELL FAMILY CARE
01.2019 - 01.2024
Front Desk Associate
BE WELL FAMILY CARE
07.2017 - 01.2019
Preschool Teacher
STARTING LINE PRESCHOOL
09.2004 - 05.2018
Bachelor's Degree - Liberal Arts
Purdue University