Tamara King Unseld

• Handled over 200 calls daily with 95% satisfaction
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer issues with 30% fewer escalations
• Assisted in resolving inquiries regarding benefits, claims, and eligibility requirements.

Was not working due to COVID and receiving my unemployment benefits.

• Processed medical records requests accurately while adhering to privacy regulations.
• Trained new team members on operational procedures and customer service best practices.
• Assisted clients with inquiries and resolved issues efficiently to enhance service satisfaction.
• Educated clients on services offered, improving overall understanding and engagement.

• Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
• Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.