Amber Davis
Roseville,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist-Work From Home
Binson's Medical Supply
01.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained approximately 80 files, records and chronologies of entry activities per day.
- Identified data entry errors and reported to necessary departments.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
Patient Care Coordinator-Work From Home
AllianceRx Walgreens Prime
09.2020 - 02.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Resolved customer complaints using established follow-up procedures.
- Managed over 50 customer calls per day.
Client Care Specialist
Title Source
07.2015 - 11.2016
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
- Streamlined client communication for better understanding of their needs and preferences.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Collaborated closely with team members to ensure seamless delivery of client services.
- Monitored performance metrics closely, striving for continuous improvement based on feedback from both peers and supervisors alike.
- Managed approximately 50 inquires per day via telephone, email and live chat services.
Security Officer
Teachout Security
10.2014 - 07.2015
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
High School Diploma -
Detroit Academy of Arts & Sciences
Detroit, MI06.2010
Skills
- Manage Programs
- Team Goals
- Email Communication
- Filing Procedures
- Process Transactions
- Proofreading
- Order Fulfillment
- Active Listening
- Money Handling Abilities
- Problem-Solving Ability
- Administrative Support
- Issue Identification
- Livechat Messaging
Timeline
Data Entry Specialist-Work From Home
Binson's Medical Supply
01.2022 - 03.2023
Patient Care Coordinator-Work From Home
AllianceRx Walgreens Prime
09.2020 - 02.2021
Client Care Specialist
Title Source
07.2015 - 11.2016
Security Officer
Teachout Security
10.2014 - 07.2015
High School Diploma -
Detroit Academy of Arts & Sciences
Similar Profiles
Nathan JacksonNathan Jackson
Auditor at Binson's Medical Equipment And SuppliesAuditor at Binson's Medical Equipment And Supplies
Takia LindsayTakia Lindsay
Remote Stock & Bill Coordinator at Binson's Home Healthcare CentersRemote Stock & Bill Coordinator at Binson's Home Healthcare Centers
Maite Martinez-MendezMaite Martinez-Mendez
Pharmacy Technician at Binson's PharmacyPharmacy Technician at Binson's Pharmacy