Tamara Letis
Pompano Beach,FL
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager & Legal Document Preparer
NG Professional Services LLC
Fort Lauderdale, FL
01.2019 - 02.2026
- Prepare and process legal and administrative documents with high accuracy and attention to compliance.
- Assist clients with completing forms and organizing required documentation.
- Manage daily office operations including scheduling, client intake, and workflow coordination.
- Maintain confidential files and records in accordance with privacy standards.
- Provide professional customer service by explaining procedures clearly and supporting clients throughout the process.
- Handle billing, payments, and basic administrative reporting.
Guest Service Agent
Spirit Airlines
Fort Lauderdale, FL
12.2023 - 06.2024
- Assisted passengers with check-in, boarding, and general travel inquiries.
- Managed reservations, changes, and cancellations using computerized systems.
- Responded to customer concerns while following company policies and procedures.
- Processed payments and maintained accurate passenger records.
Cashier/Customer Service
Price Choice Supermarket
Plantation, FL
11.2016 - 05.2017
- Processed customer transactions accurately and efficiently.
- Stocked shelves and assisted customers in locating products.
- Maintained a clean and organized checkout area.
Education
High school diploma or GED -
Skills
- Microsoft Word & Excel
- Document Preparation & Filing
- Office Administration
- Confidential Information Handling
- Scheduling & Coordination
- Written & Verbal Communication
- Client Intake & Customer Support
- Data Entry & Recordkeeping
- Customer assistance
- Customer service
Certification
- Certified Notary Public
- June 2023 to June 2027
Languages
English - Fluent
Haitian Creole - Fluent
Timeline
Guest Service Agent
Spirit Airlines
12.2023 - 06.2024
Office Manager & Legal Document Preparer
NG Professional Services LLC
01.2019 - 02.2026
Cashier/Customer Service
Price Choice Supermarket
11.2016 - 05.2017