TAMARA LOUIS-COOMBS
Spring,TX
Summary
Motivated professional with extensive experience in customer service and crisis intervention. Demonstrates strong communication and proactive problem-solving abilities, effectively managing accounts and cultivating relationships within diverse work environments. Seeking a dynamic company to leverage skills for improved customer satisfaction and operational efficiency.
Overview
2022
2022
years of professional experience
Work History
MANAGER/ AUTO TITLE CLERK
Coombs Auto: Unpaid Work Family Business
Houston, TX
01.2006 - 01.2022
- Processed and organized documentation for Auto sales ensuring compliance with regulations.
- Properly transferred Titles for Customer Plates
- Maintained strong relationships with major dealerships and title departments.
- Managed automotive account receivables, optimizing cash flow and improving collection efficiency.
- Communicated with insurance companies and customers regarding coverage and claim issues, and facilitating timely resolutions.
PSYCHIATRY TECHNICIAN
ST.Luke's Behavioral Health
Phoenix, Arizona
- Obtained critical care and safety protocols skills as first point of contact during daily tasks across Adult Psychiatric, Children, and Chemical dependency departments.
- Collaborated with nursing and psychiatrists for crisis intervention and critical patient care,safely removed potentially harmful patients from high-risk situations.
- Provided and documented daily one-on-one care for high-risk patients, monitoring vitals and medication intake.
- Participated in training sessions to advance knowledge and skills in mental health care.
- Facilitated educational groups while effectively communicating with patients regarding illness and care.
CUSTOMER SERVICE REPRESENTATIVE
Quest Diagnostics
Tampa, Florida
- Delivered exceptional customer service on billing inquiries, ensuring accurate information and timely resolution of complaints.
- Experience with high call volumes
- Knowledge of EOBs and familiarity with ICD-9 coding standards.
Education
Certificate currently enrolled - MEDICAL BILLING AND CODING
Penn Foster College
Scottsdale, AZ09-2026
BACHELORS OF BIOMEDICAL SCIENCES - Biomedical Science / PreMed
Midwestern University, College of Health Sciences
Glendale, AZ06-2005
Skills
- Patient data management
- Critical thinking
- Customer service
- Effective communication
- Attention to detail
- Team collaboration
- Crisis intervention
- Risk management
- Documentation and reporting
- Account Receivables
- Decision-making
- MotoVehicular Insurance
Timeline
MANAGER/ AUTO TITLE CLERK
Coombs Auto: Unpaid Work Family Business
01.2006 - 01.2022
PSYCHIATRY TECHNICIAN
ST.Luke's Behavioral Health
CUSTOMER SERVICE REPRESENTATIVE
Quest Diagnostics
Certificate currently enrolled - MEDICAL BILLING AND CODING
Penn Foster College
BACHELORS OF BIOMEDICAL SCIENCES - Biomedical Science / PreMed
Midwestern University, College of Health Sciences