Frances Gosseck
Administration
Naples,FL
Summary
Organized and proactive administrative support specialist with experience in appointment scheduling and office administration. Known for maintaining high standards of care while facilitating effective communication and collaboration among teams.
Overview
5
5
years of professional experience
Work History
Unit Clerk
Vi @ Bentley Village
Naples, FL
11.2025 - Current
- Coordinated patient appointments and managed scheduling systems to enhance clinic flow.
- Welcomed patients at the reception area to create a friendly environment., answered phone calls, and provided essential information to visitors.
- Supported nursing staff with administrative tasks, improving communication with patients.
- Executed clerical duties, including filing and organizing patient charts to ensure accurate records.
- Recorded patient data in permanent records, ensuring HIPAA compliance and safeguarding medical information.
- Collaborated with team members to improve workflow efficiency within health unit operations.
- Coordinated internal and external transportation for patients to ensure timely access to care.
- Checked incoming faxes regularly to track orders from healthcare professionals. and emails for incoming orders from physicians and healthcare professionals.
Nursing Scheduler
Preferred Home Health Care
Naples, FL
01.2025 - 09.2025
- Coordinated nursing schedules to guarantee sufficient staff coverage.
- Resolved scheduling conflicts among nursing personnel promptly to maintain operational efficiency.
- Facilitated communication between nursing staff and administration to address scheduling needs effectively.
- Maintained accurate records of nurse schedules and modifications consistently.
- Handled patient complaints regarding scheduling issues to ensure satisfaction and timely care.
Administrative Assistant
Aveanna Home Health
Naples, FL
02.2024 - 01.2025
- Coordinated patient scheduling for home health services, ensuring timely caregiver assignments to enhance service delivery.
- Handled incoming calls and inquiries with professionalism and attention to detail.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel.
- Facilitated training sessions for new administrative staff on office procedures, improving onboarding experience and operational consistency.
- Supported administrative tasks including filing, data entry, and office organization.
- Maintained office supplies inventory, regularly checking stock levels to prevent shortages and support smooth office operations.
- Updated contact lists promptly when changes in employee status or contact information occurred.
- Entered data into databases to maintain accurate records. into spreadsheets using Microsoft Excel accurately.
Education
Associate of Applied Science - Accounting
Community College of Beaver County
Monaca03-2008
Skills
- Appointment scheduling
- Patient data management
- HIPAA compliance
- Chart preparation and updating
- Records scanning and faxing orders
- Data entry software proficiency
- Office administration
- Inventory management
- Phone reception
- Customer service and support
- Patient transportation coordination
- Professional demeanor in interactions
Timeline
Unit Clerk
Vi @ Bentley Village
11.2025 - Current
Nursing Scheduler
Preferred Home Health Care
01.2025 - 09.2025
Administrative Assistant
Aveanna Home Health
02.2024 - 01.2025
Associate of Applied Science - Accounting
Community College of Beaver County