Tamara Mack
Bridgeport,CT
Summary
Passionate and dynamic medical professional with a commitment to serving others through bet practices and superior care. I have worked on the Administration side as well as the clinical side so I am adept in planning and implementing appropriate and powerful patient care plans, leading to optimal health and wellness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
Meduvi LLC Temp Agency
02.2024 - 03.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Nursing Scheduler
Lord Chamberlain Nursing & Rehabilitation Center
01.2023 - 01.2024
- Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Streamlined the scheduling process by implementing an automated system, ensuring accuracy and reducing time spent on manual adjustments.
- Assisted in maintaining compliance with labor laws by monitoring work hours, breaks, and overtime regulations for all nursing personnel.
- Supported nursing leadership by providing regular reports on staff utilization and scheduling efficiency, enabling data-driven decision making.
- Improved communication between nursing staff and management by providing regular updates on schedule changes and addressing concerns promptly.
healthcare administration/coordinator/billing
Women’s Health Connecticut
03.2022 - 08.2023
- Worked in the billing Department suing Athena and Epic, doing hospital/ office billing for over 7 doctors
- Obtained insurance authorizations, documenting insurance benefits, communicated issues with patients and facilities
- Meet with billing supervisor to communicate and resolve billing and claims issues in a timely matter
- Scheduled in office procedure and coordinated maternity/labor and delivering benefits.
- Scheduled routine appointments, surgeries and in office procedures for MD's.
- Answered multi line phones
Intake/Nursing Scheduler
Hartford HC at Home
04.2021 - 03.2022
- Worked in referral and intake department responsible for MD and Insurance verification, referral input and scheduling out nursing and HHA visits in Epic and Healthwyse systems
- Also assisted with secretarial duties such as faxing, coping, meeting set up and answering multiple phone lines in call center.
Education
No Degree - Patient Care Technician
Valley Medical Institute
Bridgeport, CT06.2024
Bachelor of Science - Human Services
Texas A&M
College Station, TX05.2003
Regents Diploma in Child Care - Child Care
Penfield High School
Penfield05.1999
Skills
- Healthcare management and planning
- Healthcare economics
- Adaptability
- Time management
- EMR Systems: Epic, Athena, Sandata, EVV, Smartlinx
- HIPAA Compliance
- Schedule Coordination
- Administrative Leadership
- Staff Supervision
- Document Control
- Professional Networking
- Medical Terminology
- Insurance Verification
Affiliations
- Order of The Eastern Stars
- Alpha Kappa Alpha
Certification
- PT - Phlebotomy Technician
- NCPCT - Patient Care Technician
- CNA - Certified Nursing Assistant
- NCET - ECG Technician
- Infant and adult CPR
- BLS
- AED
Timeline
Phlebotomist
Meduvi LLC Temp Agency
02.2024 - 03.2024
Nursing Scheduler
Lord Chamberlain Nursing & Rehabilitation Center
01.2023 - 01.2024
healthcare administration/coordinator/billing
Women’s Health Connecticut
03.2022 - 08.2023
Intake/Nursing Scheduler
Hartford HC at Home
04.2021 - 03.2022
No Degree - Patient Care Technician
Valley Medical Institute
Bachelor of Science - Human Services
Texas A&M
Regents Diploma in Child Care - Child Care
Penfield High School
- PT - Phlebotomy Technician
- NCPCT - Patient Care Technician
- CNA - Certified Nursing Assistant
- NCET - ECG Technician
- Infant and adult CPR
- BLS
- AED
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