Tamara Maldonado
Tampa,FL
Summary
Dynamic customer service professional with a proven track record at Crash Champions, excelling in conflict resolution and fostering customer loyalty. Skilled in data entry and active listening, I effectively managed high-stress situations, enhancing customer satisfaction and driving repeat business through empathetic communication and efficient problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Crash Champions
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Pandora
06.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Senior Staff Member
Cold Stone
02.2021 - 08.2022
- Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
- Oversaw financial forecasting activities to inform executive-level decision-making processes.
- Participated in team-building activities to foster teamwork and collaboration.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Provided guidance and support to junior staff members in achieving performance goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Sickles High School
Tampa, FL05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
Timeline
Customer Service Representative
Crash Champions
04.2023 - Current
Sales Associate
Pandora
06.2022 - 04.2023
Senior Staff Member
Cold Stone
02.2021 - 08.2022
Sickles High School