Tamara Martinez
Avondale,AZ
Summary
As a motivated health care professional with 20+ years of experience with patients, providers and third party healthcare plans, I am dedicated to achieving success. Results oriented, I have a proven track record of leading and working collaboratively with team members to achieve the goals of the organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Guide
Devoted Health Plan, Remote
03.2021 - Current
- Provide comprehensive support to members by addressing benefit inquiries, assistance with affording medications, and medication management in cooperation with providers and pharmacies.
- Participated in Provider Network escalation bi-weekly meetings with representatives from 2 major health systems in Texas with the goal of patient medication adherence.
Clinical Pharmacy Tech
Cigna Health Plan, Chandler, AZ
07.2019 - 03.2021
- Tasked with pilot program, Appointment Based Medicine. Created organizational system at Chandler clinic then expanded to 8 other clinics in Arizona. I trained staff and established a successful program by collaborating with providers and pharmacists to provide polypharmacy patients with medication synchronization to optimize patient medication therapy management.
Lead Pharmacy Technician
Medmetrics Compounding Pharmacy, Chandler, AZ
10.2017 - 07.2019
- Liaison between patient and internal and external providers using PHIL software system to complete compounding orders for patients.
- Interviewed external candidates for open technician positions. Created associate evaluation form and participated in associate evaluations. Trained new technicians and students on Pioneer software.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
Corporate Trainer and Lead Pharmacy Technician
Fry's Pharmacy, Mesa, AZ
09.1996 - 02.2018
- Corporate trainer for newly hired pharmacists, interns and technicians. Developed and delivered training curriculum for on-site classes on software system and corporate pharmacy policies and procedures.
- Proficient knowledge in third party billing for over 700 insurance plans including Medicare parts D and B. Gathered and reported data for audits from Kroger, DEA and insurance processors. Responsible for scheduling a pharmacy staff of 12.
Education
Bachelor's Degree - Early Childhood Education
Arizona State University
Tempe05.1994
Associate of Arts - undefined
Central Arizona College
Apache Junction, AZ05.1992
Skills
- Experienced in document creation using Microsoft Word
- CVS Caremark CCA
- Proficient in Slack
- Proficient in TalkDesk
- Reliable commitment to tasks
- Skilled in interpersonal communication
- Efficient task management
Certification
- CPhT, Arizona State Board of Pharmacy
- Nationally licensed and certified from PTCB
AWARDS
Consistent 100% member experience scores, Maxed out yearly merit bonus last 6 years
Timeline
Pharmacy Guide
Devoted Health Plan, Remote
03.2021 - Current
Clinical Pharmacy Tech
Cigna Health Plan, Chandler, AZ
07.2019 - 03.2021
Lead Pharmacy Technician
Medmetrics Compounding Pharmacy, Chandler, AZ
10.2017 - 07.2019
Corporate Trainer and Lead Pharmacy Technician
Fry's Pharmacy, Mesa, AZ
09.1996 - 02.2018
Associate of Arts - undefined
Central Arizona College
Bachelor's Degree - Early Childhood Education
Arizona State University