Tamara Martinez
Avondale,AZ
Summary
As a motivated health care professional with 20+ years of experience with patients, providers and third party healthcare plans, I am dedicated to achieving success. Results oriented, I have a proven track record of leading and working collaboratively with team members to achieve the goals of the organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Guide
Devoted Health Plan, Remote
03.2021 - Current
- Provide comprehensive support to members by addressing benefit inquiries, assistance with affording medications, and medication management in cooperation with providers and pharmacies.
- Participated in Provider Network escalation bi-weekly meetings with representatives from 2 major health systems in Texas with the goal of patient medication adherence.
Clinical Pharmacy Tech
Cigna Health Plan, Chandler, AZ
Chandler, AZ
07.2019 - 03.2021
- Tasked with pilot program, Appointment Based Medicine. Created organizational system at Chandler clinic then expanded to 8 other clinics in Arizona. I trained staff and established a successful program by collaborating with providers and pharmacists to provide polypharmacy patients with medication synchronization to optimize patient medication therapy management.
Lead Pharmacy Technician
Medmetrics Compounding Pharmacy, Chandler, AZ
Chandler, AZ
10.2017 - 07.2019
- Liaison between patient and internal and external providers using PHIL software system to complete compounding orders for patients.
- Interviewed external candidates for open technician positions. Created associate evaluation form and participated in associate evaluations. Trained new technicians and students on Pioneer software.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
Corporate Trainer and Lead Pharmacy Technician
Fry's Pharmacy, Mesa, AZ
Mesa, AZ
09.1996 - 02.2018
- Corporate trainer for newly hired pharmacists, interns and technicians. Developed and delivered training curriculum for on-site classes on software system and corporate pharmacy policies and procedures.
- Proficient knowledge in third party billing for over 700 insurance plans including Medicare parts D and B. Gathered and reported data for audits from Kroger, DEA and insurance processors. Responsible for scheduling a pharmacy staff of 12.
Education
Bachelor's Degree - Early Childhood Education
Arizona State University
Tempe05.1994
Associate of Arts - undefined
Central Arizona College
Apache Junction, AZ05.1992
Skills
- Experienced in document creation using Microsoft Word
- CVS Caremark CCA
- Proficient in Slack
- Proficient in TalkDesk
- Reliable commitment to tasks
- Skilled in interpersonal communication
- Efficient task management
Certification
- CPhT, Arizona State Board of Pharmacy
- Nationally licensed and certified from PTCB
AWARDS
Consistent 100% member experience scores, Maxed out yearly merit bonus last 6 years
Timeline
Pharmacy Guide
Devoted Health Plan, Remote
03.2021 - Current
Clinical Pharmacy Tech
Cigna Health Plan, Chandler, AZ
07.2019 - 03.2021
Lead Pharmacy Technician
Medmetrics Compounding Pharmacy, Chandler, AZ
10.2017 - 07.2019
Corporate Trainer and Lead Pharmacy Technician
Fry's Pharmacy, Mesa, AZ
09.1996 - 02.2018
Associate of Arts - undefined
Central Arizona College
Bachelor's Degree - Early Childhood Education
Arizona State University