Tamara Massey

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Developed and maintained relationships with customers and suppliers through account development.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Receptionist, Curative work on title commitment, HUDS, GFE's and CD's

Worked with Lenders, Realtors, Surveyors,

Phone calls (Cusatomer service)

Closing Instructions

Balanced with lenders

Closed

Funded files

Worked files from beginning to end

Texas Notary

• Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Obtained documents such as proof of insurance and HOA statements.
• Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
• Maintained open communication with lenders, brokers and borrowers.

• Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Obtained documents such as proof of insurance and HOA statements.
• Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
• Maintained open communication with lenders, brokers and borrowers.