Administrative/Real Estate/Escrow
Open To Work
Yessenia Bocanegra
Central California Escrow
Bakersfield,CA
Work Preference
Desired Job Title
Escrow Officer / Office ManagerEscrow Officer / Office ManagerEscrow AssistantBranch SupervisorPGI Assistant
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
RemoteHybrid
Location:
Bakersfield, CA, USBakersfield, CA
Open to relocation:
No
Important To Me
Career advancementWork-life balancePersonal development programsWork from home optionCompany Culture
1
Language
1
Certification
10
years of professional experience
Bilingual Escrow Officer & Office Manager with 15+ years of experience in escrow, mortgage, and financial operations. Expert in high-volume transaction management, auditing, billing, and team leadership. Proven ability to make executive decisions, optimize office efficiency, ensure compliance, and enhance client satisfaction.
Work History
Escrow Officer / Office Manager
6 Years- Managed office operations, supervising 4 staff members and coordinating workflows, overseeing 100+ escrow transactions monthly with $1M in annual volume.
- Conducted comprehensive audits and reviews of escrow and loan documents, ensuring full regulatory compliance, mitigating risk, and achieving zero compliance violations.
- Drafted, verified, and accurately recorded escrow documents, implementing quality control processes that reduced errors by 20% and improved overall operational efficiency.
- Oversaw billing, payoffs, and client communications, providing bilingual support in English and Spanish, promptly resolving inquiries and enhancing customer satisfaction.
Escrow Officer / Office Manager
2 Years- Supervised office operations for $1M+ in annual escrow transactions, overseeing staff, managing workflows, and delegating responsibilities to ensure timely processing of escrow files.
- Streamlined document verification and compliance processes, enhancing operational efficiency and minimizing errors.
- Delivered bilingual client support across California, addressing inquiries and resolving issues to enhance client satisfaction and retention.
Escrow Assistant
2 Years- Coordinated processing and closing of 50+ monthly escrow transactions with clients, lenders, and real estate agents to achieve timely and accurate closings.
- Managed billing, payoffs, and client communication, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.
- Prepared and organized escrow files for timely processing of transactions.
- Assisted in coordinating communication between buyers, sellers, and agents to ensure seamless transactions.
- Reviewed contracts and legal documents for accuracy and compliance with relevant regulations.
Branch Supervisor
1 Year- Supervised staff and office operations to maximize loan approvals for dealership programs.
- Traveled throughout California to market programs, resulting in 30% increase in new client sign-ups.
- Resolved delinquent accounts and buybacks, leading to 25% reduction in overdue files.
PGI Assistant
1 Year- Managed inventory across 3 warehouses, ensuring accurate stock levels and availability of $1M in goods.
- Provided internal customer support to ensure timely and accurate shipments.
- Provided internal customer support, facilitating timely and accurate shipments.
Education
Certificate - Business Administration
High School Diploma
Skills
Escrow & Title Management
Loan & Mortgage Processing
Team leadership
Fund wiring management
Team management
Escrow transaction management
Bilingual customer service
Microsoft Office proficiency
Notary Public
Client Acquisition Strategy
Transaction Management
Accomplishments
- Managed office staff and operations: Oversaw 100+ escrow transactions/month totaling $1M+
- Executive decision-making: Ran office independently as Escrow Officer/Office Manager
- Billing & payoffs oversight: Ensured 100% accuracy for $1M+ in transactions
- Document drafting & recording: Reduced processing errors by 20%
- Customer service (bilingual): Maintained high client satisfaction across California-wide clients
- Marketing & dealer programs: Traveled statewide to expand client base, increasing engagement by 30%
- Inventory management: Managed $1M+ in warehouse inventory, improving fulfillment accuracy by 20%
Certification
Business Administration Completion Certificate
Section name
Previous Escrow experience will be provided if requested going back to 1996 which is when I started in the Escrow Industry!
Languages
Spanish
Native or Bilingual
Timeline
Escrow Officer / Office Manager
Central California Escrow
01.2019 - 01.2025Read More
Escrow Officer / Office Manager
Perennial Escrow
01.2017 - 01.2019Read More
Escrow Assistant
Chicago Title Company
01.2017 - 01.2019Read More
Branch Supervisor
Lobel Financial
01.2016 - 01.2017Read More
PGI Assistant
Baker Hughes
01.2015 - 01.2016Read More
Highland High School
High School Diploma
Read More
San Joaquin Valley College
Certificate from Business Administration
Read More