Tamara Maxwell
Rialto,CA
Summary
Dynamic server and shift leader with expertise in enhancing and elevating guest experiences through team supervision, employee training, and good ole customer service. Committed to fostering a genuinely welcoming and efficient environment that boosts customer satisfaction and loyalty.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Shift Leader
Tartan Of Redlands
Redlands, California
2022.03 - Current
- Supervises team members during shifts to ensure efficient operations while maintaining flow and positive guest experiences during service.
- Trains new employees on company policies, procedures, menus and expectations.
- Manages labor and handles complaints and compliments.
- Creates excellent guest experiences by attending to their needs in a genuine and welcoming way.
- Demonstrated proficiency in operating POS systems and managing cash transactions accurately.
- Monitored inventory levels and restocked supplies.
- End of night cash counts and sales reporting.
Floor Supervisor/Lead Server Trainer
Black Bear Diner
Colton, California
2020.09 - 2022.04
- Supervised daily operations, enhancing service efficiency and boosting customer satisfaction.
- Provided exceptional customer service throughout entire dining experience, ensuring satisfaction from greeting to farewell.
- Addressed guest questions, complaints, and compliments with sincerity and professionalism, fostering positive dining experiences.
- Trained staff on menu items, service standards, and safety protocols.
- Managed inventory levels and ordered supplies, ensuring consistent stock availability.
- Quick and efficient POS and cash handling skills.
- Performed end of day bookkeeping and computer entry along with preparation of deposit and end of night safe count.
GMC/Bookkeeper
Stater Bros Market
Rialto, California
2020.03 - 2020.11
- Prepared daily bookkeeping log for review by corporate office.
- Applied mathematical skills to calculate total, check figures and correct problems with physical and digital files.
- Daily cash count and cash register drawer preparation.
- Assisted senior management in daily meetings and prioritizing emails.
- Maintenance of Lottery machine and Coinstar machine.
Lead Server/FOH Trainer
Sizzler Restaurants
Jurupa Valley
1987.10 - 2020.03
- Delivered positive guest experiences to thousands of tables, fostering repeat visits and customer loyalty through exceptional service.
- Recognized guests by first name, building rapport and enhancing the overall dining experience.
- Trained new employees on service standards, menu items, and sanitation, enhancing their confidence and effectiveness during onboarding.
- Quickly resolved any guest issues related to food quality, service times or incorrect orders.
- Delivered food to guest in a cheerful and efficient manner.
- Performed daily side work such as cleaning, stocking, polishing silverware and prepping tables for the next shift.
Skills
- Shift management
- Guest experience
- Team supervision
- Employee training
- Cash handling and POS
- Attention to detail
- Efficient and organized leader
- Team player and cheerleader
Certification
- San Bernardino County food handlers certificate
- RBS alcohol certificate
Timeline
Shift Leader
Tartan Of Redlands
2022.03 - Current
Floor Supervisor/Lead Server Trainer
Black Bear Diner
2020.09 - 2022.04
GMC/Bookkeeper
Stater Bros Market
2020.03 - 2020.11
Lead Server/FOH Trainer
Sizzler Restaurants
1987.10 - 2020.03