Tamara Michaud
Woburn,MA
Summary
Enthusiastic Retail Service Specialist with 10+ years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services and policies for optimum customer service.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Retail Customer Service Associate
BJ's Wholesale
Stoneham, MA
10.2022 - Current
- Greeted customers in a friendly and professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Handled customer inquiries, complaints, and returns courteously and promptly.
- Maintained high levels of customer service satisfaction.
- Performed cash register operations including opening and closing procedures.
- Answered phone calls in a timely fashion while providing excellent customer service skills.
Bartender Apprentice
The island carribean
Malden, MA
03.2018 - 05.2022
- Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers.
- Maintained a clean work area at all times, including wiping down surfaces and cleaning glasses.
- Greeted customers in a friendly manner and took their orders for drinks.
- Checked identification cards to ensure that customers were of legal drinking age.
- Assisted in setting up events such as weddings, birthdays, corporate functions.
- Created specialty cocktails upon request from customers.
- Prepared garnishes for drinks such as olives, fruit slices, onions.
- Helped out other team members when needed during busy shifts.
- Suggested food pairings according to customer preferences for alcoholic beverages.
Cashier Assistant
Golden Corral Buffet and Grill
Punta Gorda, FL
01.2010 - 07.2012
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints regarding sales and service.
- Organized shelves and displays to maintain an orderly appearance of the store.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL05-2011
Skills
- Handling Customer Complaints
- Customer Support
- In-Store Support
- Retail Floor Stocking
- Welcoming Customers
- Positive And Engaging Demeanor
- Customer Assistance
Timeline
Retail Customer Service Associate
BJ's Wholesale
10.2022 - Current
Bartender Apprentice
The island carribean
03.2018 - 05.2022
Cashier Assistant
Golden Corral Buffet and Grill
01.2010 - 07.2012
High School Diploma -
Charlotte High School
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