Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Yohan Purkiss

Orlando,FL

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
years of professional experience
6
years of post-secondary education
1
Certification
1
Language

Work History

RaceTrac
Stuart, Florida

Customer Service Associate
01.2024 - 07.2024

Job overview

  • Handled at least 5 customer complaints a day, resulting in satisfactory outcomes and positive feedback.
  • Maintained high levels of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction (hundreds of daily customers).
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers and vendors alike.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Popeyes Chicken
Port St. Lucie, FL

Shift Manager
12.2020 - 01.2024

Job overview

  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Responded quickly and effectively to emergency situations as they arose.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.

Education

UCF
, Orlando, FL

Bachelor of Science from Electrical Engineering
08.2024 - Current

Indian River State College
, Ft. Pierce, FL

Associate in Engineering Technology from Engineering
08.2022 - 07.2024

Treasure Coast High School
, Port Saint Lucie, FL

High School Diploma
08.2018 - 05.2022

University Overview

  • Aice Diploma Recipient
  • 2018-2022 - Honor Roll
  • Florida Bright Futures Recipient
  • CIW Recipient

Skills

Equipment Troubleshooting

Certification

SaveServ

Timeline

UCF

Bachelor of Science from Electrical Engineering
08.2024 - Current

Customer Service Associate

RaceTrac
01.2024 - 07.2024

Indian River State College

Associate in Engineering Technology from Engineering
08.2022 - 07.2024

Shift Manager

Popeyes Chicken
12.2020 - 01.2024

Treasure Coast High School

High School Diploma
08.2018 - 05.2022
SaveServ
Yohan Purkiss