Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Front End ManagerWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Easton, MD
Open to relocation: Yes
Open To Work
Verified
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Tamara Monroe
Easton,MD
Work Preference
Summary
Dynamic Front End Manager at Acme with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in cash handling and employee supervision, I successfully trained and motivated teams, resolving customer concerns and fostering a positive shopping environment. Committed to excellence, I consistently implement strategies that elevate service standards.
Overview
14
14
years of professional experience
Work History
Front End Manager
Acme
Easton, MD
04.2012 - Current
- Supervise daily front-end operations, ensuring efficient and accurate customer service.
- Lead, coach, and motivate cashiers, customer service associates, and front-end staff to meet performance expectations.
- Schedule employees and manage staffing levels to maintain excellent customer service.
- Resolve customer concerns professionally while promoting a positive shopping experience.
- Monitor cash handling procedures, register accuracy, and compliance with company policies.
- Train new associates on customer service standards, register operations, and workplace procedures.
- Collaborate with store leadership to improve operational efficiency and customer satisfaction.
- Maintain a clean, organized, and welcoming front-end environment.
- Analyze customer feedback and implement strategies to improve
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MD05.2007
Skills
Customer service
Employee supervision
Staff supervision
Fraud prevention
Accident response
Listening skills
Cash handling
Training and mentoring
Cash register operation
Team supervision
Staff management
Schedule management
Credit returns processing
Time management
Opening and closing procedures
Cash handling accuracy
Problem-solving skills
Cash counting
Accomplishments
- Recognized as the #1 Front End Manager in the district for Net Promoter Score (NPS) during Quarter 2 of 2025, demonstrating exceptional leadership and customer satisfaction results.
Timeline
Front End Manager
Acme
04.2012 - Current
High School Diploma -
Colonel Richardson High School