Tamara Mosley
Dolton,IL
Summary
Customer Service Lead with proven success in enhancing service quality and client engagement. Strong communication and problem-solving skills, dedicated to implementing feedback processes that elevate customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Lead
UPS
Hodgkin Il
01.2020 - Current
- Led customer service team, ensuring adherence to operational standards and enhancing service quality.
- Developed training materials for new hires, onboarding process and improving team efficiency.
- Implemented feedback to assess customer satisfaction
- Coordinated daily workflow to meet service demands effectively.
Sales Technician
Best Buy
Homewood, IL
05.2017 - 01.2020
- Provided technical support for customers
- Educated customers on product features, enhancing their purchase experience.
- Collaborated with team members to improve in-store product displays and merchandising strategies.
Customer Service Telemarketer
TelePro Temps Agency
Chicago, IL
11.2014 - 01.2017
- Conducted outbound calls to engage potential customers and promote services.
- Trained new team members on product knowledge and effective communication techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Trained new hires on company procedures, systems, and standards for exceptional customer service delivery in a telemarketing setting.
- Implemented feedback processes to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Thornwood High School
Skills
- Email etiquette
- Payment processing
- Cash handling
- Call center experience
- Telephone etiquette
- Customer service excellence
- Customer relations
- Client engagement
- Training material updates
- Customer complaint resolution
Accomplishments
- Worked with customer service management to develop a department contest that improved call volumes and awarded prizes to the top representatives.
- Provided clients with comprehensive instructions on utilizing the company's self-service website, resulting in a reduction in repeat inquiries to the customer service help desk.
Languages
English
Timeline
Customer Service Lead
UPS
01.2020 - Current
Sales Technician
Best Buy
05.2017 - 01.2020
Customer Service Telemarketer
TelePro Temps Agency
11.2014 - 01.2017
High School Diploma -
Thornwood High School