Tamara Moss
La Grange,GA
Summary
Dynamic professional with extensive experience at United Health Care, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in financial transactions and maintaining a calm demeanor under pressure, consistently achieving high standards in service delivery.
Overview
7
7
years of professional experience
Work History
Member Service Representative
United Health Care
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmaceutical Sales Representative
United Health Care/Optum RX
02.2021 - 08.2023
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
Certified Nursing Assistant
Carrollton Nursing & Rehabilitation Center
Carrollton, GA
01.2018 - 06.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Callaway High School
La Grange, GA05.2017
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Healthcare
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
Timeline
Member Service Representative
United Health Care
08.2023 - Current
Pharmaceutical Sales Representative
United Health Care/Optum RX
02.2021 - 08.2023
Certified Nursing Assistant
Carrollton Nursing & Rehabilitation Center
01.2018 - 06.2020
Callaway High School