Tamara Nesmith

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• Fostered relationships with stakeholders and utilized effective negotiation techniques to execute deals and meet KPIs, resulting monthly average of 21 sold units and 97% CSAT (Customer Satisfaction)
• Coordinated with cross teams and served as customers’ primary point of contact for monitoring delivery schedules and communicating status updates and potential issues

BDC (Business Development Coordinator)

• Collaborated with marketing teams on promotional campaigns targeting potential customers for increased lead generation, enhanced weekly close show by 13%
• Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.

• Fostered cross-functional team meetings (Finance, Marketing, Risk, Executives) to ensure project deliverables were met in a timely manner
• Managed project scope by scheduling stand ups and implemented daily audits on rental contracts which minimized risk by 20%
• Forecasted targets and tracked project milestones using documentation, and served as liaison between external vendors and corporate stakeholders encompassing scheduling, budget costs, and planning
• Led team of 22 and simultaneously managed logistics for inventory processes between vendors, and effectively resolving challenges under pressure which amplified branch to a high of 94% CSAT (Customer Satisfaction).

• Efficiently communicated with 6 drivers on delivery schedules and maintenance concerns; minimized truck down time by 20%
• Documented maintenance expenses and statements on freight shipments and deliveries to ensure alignment of finances
• Utilized DAT software to optimize route cost efficiency, and negotiated competitive rates between vendors to maximize margins and ensure quality of service level agreements, resulting in 12% margin increase.

• Exercised implementation and communication skills to assist with day-to-day operations of the Youth Programs
• Launched system to enhance billing updates for club fees, uniforms, and registrations by scheduling automated billing emails; minimized late payments by 20%
• Coordinated clinic events, trainings, secured venues, and prepared schedule on all planning and execution of CSA meetings.