Tamara Paillett
Randallstown,United States
Summary
Dedicated and experienced Fire Dispatcher with 4+ years of proven success in emergency response coordination and dispatch operations. Skilled in managing high-pressure situations, coordinating resources, and ensuring timely response to fire incidents. Proficient in emergency communication systems, incident documentation, and team collaboration. Committed to maintaining the highest standards of public safety and emergency preparedness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
Rock Church Academy
Towson, MD
06.2022 - Current
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
Dispatcher
ProcurePort
Baltimore, MD
03.2021 - 09.2021
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Fire Dispatcher
BALTIMORE CITY FIRE DEPARTMENT
BALTIMORE, MD
03.2019 - 08.2021
- Receives emergency, fire and medical calls from and dispatches proper emergency resources in accordance with established emergency response protocols
- Calms, negotiates, advises, and otherwise communicates with callers to obtain necessary and accurate information
- Determines appropriate nature of calls and assigns the predetermined codes and priority necessary for proper emergency service response
- Monitors location, status, and needs of police, fire, medical and other emergency personnel by use of radio, telephone, computer, logs, and other means
- Coordinates aviation dispatch operations (e.g., aircraft capabilities and limitations, flight planning, aviation safety)
TRANSPORTATION SECURITY OFFICER
TRANSPORTATION SECURITY ADMINISTRATION
BALTIMORE, MD
04.2018 - 04.2019
- Operates various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and prevents those objects from being transported onto aircraft
- Performs searches and screening (e.g., pat-downs, search of property, etc.), conducts bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Controls terminal entry and exit points
- Provides customer service to the public, giving directions and responding to inquiries
- Maintains focus and awareness while working in a stressful environment which includes noise from alarms, machinery, people, crowd distractions/disturbances, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices
- Engages in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- Retains and implements knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
CASE MANAGEMENT SPECIALIST INTERN
DEPARTMENT OF JUVENILE JUSTICE
BALTIMORE, MD
08.2017 - 12.2017
- Communicates with team and maintain knowledge of all available community resources, classes, and groups
- Attends and facilitates client classes as required
- Makes appropriate referrals to community agencies and follow-up within timeframe defined by Quality Improvement Standards
- Ensures that youth is complying with all sanctions and goals as outlined in their plan, including curfews
- Schedules and attends school-related staffing, when needed
- Maintains contact with all collateral services and Juvenile Justice Probation Officers as needed and within timeframe defined by Quality Improvement Standards
- Utilizes and updates internal electronic databases continuously and consistently with requirements, case details, etc.
Education
BACHELORS OF SCIENCE - Criminal Justice
University of Baltimore
01.2017
ASSOCIATE OF APPLIED SCIENCE -
Anne Arundel Community College
01.2014
Skills
- Emergency Dispatch Operations
- Incident Coordination and Resource Allocation
- Radio Communication Systems
- Multi-agency Collaboration
- Incident Documentation and Reporting
- Geographic Information Systems (GIS)
- Team Leadership and Training
- Quick Decision-Making Under Pressure
Certification
- APCO TELECOMMUNICATOR 1 LICENSURE, 2019
- CPR/FIRST AID, 2019
- SIDS CERTIFICATION, 2019
- 90 HR CERTIFICATION – PRES-SCHOOL CHILDCARE, 2007
- AAPCO COMMUNICATION TRAINING
- Grant Writing
Timeline
Teacher
Rock Church Academy
06.2022 - Current
Dispatcher
ProcurePort
03.2021 - 09.2021
Fire Dispatcher
BALTIMORE CITY FIRE DEPARTMENT
03.2019 - 08.2021
TRANSPORTATION SECURITY OFFICER
TRANSPORTATION SECURITY ADMINISTRATION
04.2018 - 04.2019
CASE MANAGEMENT SPECIALIST INTERN
DEPARTMENT OF JUVENILE JUSTICE
08.2017 - 12.2017
BACHELORS OF SCIENCE - Criminal Justice
University of Baltimore
ASSOCIATE OF APPLIED SCIENCE -
Anne Arundel Community College
- APCO TELECOMMUNICATOR 1 LICENSURE, 2019
- CPR/FIRST AID, 2019
- SIDS CERTIFICATION, 2019
- 90 HR CERTIFICATION – PRES-SCHOOL CHILDCARE, 2007
- AAPCO COMMUNICATION TRAINING
- Grant Writing
Similar Profiles
TIANCHENG XIATIANCHENG XIA
Volunteer at White Rock Baptist Church, White Rock, BCVolunteer at White Rock Baptist Church, White Rock, BC
Jonah WisnerJonah Wisner
Volunteer at The Rock Church and World Outreach CenterVolunteer at The Rock Church and World Outreach Center
Michael GundersonMichael Gunderson
Sound Technician - Spanish Services at The Rock Church of AnaheimSound Technician - Spanish Services at The Rock Church of Anaheim