Tamara Pope
Miami,FL
Summary
Dedicated and compassionate certified nursing assistant skilled in assisting with daily living activities, monitoring vital signs, and supporting nursing staff with clinical and administrative tasks. Known for a strong work ethic, attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Baptist Hospital
01.2023 - 07.2025
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Omni Associate
BJ's Wholesale Club
04.2019 - 12.2022
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
Customer Service Representative
Bj's Wholesale Club
04.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Shake Shack
11.2018 - 02.2019
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
McDonald's
06.2018 - 10.2018
- Increased sales of target items by employing excellent upselling and communication skills.
- Engaged customers and built connections using a positive, upbeat attitude.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Cashier
Burger King
05.2016 - 03.2018
- Engaged customers and built connections using a positive, upbeat attitude.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Increased sales of target items by employing excellent upselling and communication skills.
Education
CNA
Cna Miami
Miami, FL10.2022
High School Diploma -
Miami Southridge Senior High School
Miami, FL05.2019
Skills
- Communication Skills
- Clear and concise written and verbal communication
- Active listening skills
- Ability to convey complex ideas in a straightforward manner
- Time Management
- Effective Prioritization of tasks
- Proven ability to meet deadlines
- Efficient use of time and resources
- Self Motivation
- Demonstrated ability to work independently
- Proactive approach to tasks nd problem solving
- Results-driven mindset
- Adaptability
- Flexibility in handling changes and unexpected challenges
- Openness to new tools and technology
- Ability to pivot quickly when needed
Accomplishments
BLS Certification
Certified nursing assistant license (CNA)
Certification
- Guard Card, Present
- Food Handler Certification, Present
- Certified Nursing Assistant (CNA), Present
<Enter your own>
- Willing To Relocate: Miami-Dade County, FL
- Authorized To Work: US for any employer
BLS Certification
A BLS certification, or Basic Life Support certification, is a foundational training program for healthcare professionals and others who may need to respond to breathing and cardiac emergencies.
Timeline
Environmental Services Housekeeper
Baptist Hospital
01.2023 - 07.2025
Omni Associate
BJ's Wholesale Club
04.2019 - 12.2022
Customer Service Representative
Bj's Wholesale Club
04.2019 - 12.2022
Cashier
Shake Shack
11.2018 - 02.2019
Cashier
McDonald's
06.2018 - 10.2018
Cashier
Burger King
05.2016 - 03.2018
High School Diploma -
Miami Southridge Senior High School
CNA
Cna Miami
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