Tamara Richards
Mount Vernon,NY
Summary
Conscientious and compassionate Human Resources professional with a drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
12
12
years of professional experience
Work History
Human Resource Manager
ShopRite Supermarket
2019.07 - Current
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Coordinated new hire orientations and provided onboarding and training for more than 300 new employees
- Directed job fairs to bring in local talent for long-term and seasonal positions
- Boosted customer satisfaction ratings by resolving issues for speedy resolution
- Maintained company compliance with all local, state, and federal laws, in addition to establishing organizational standards
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Strengthened operational efficiencies and traceability by developing an organized filing system for confidential employee records and reports.
Customer Service Representative
ShopRite Supermarket
2012.01 - 2019.01
- Provided continuous training and development of new employees
- Facilitated communication between customers and Management
- Managed marketing and product placement to boost sales
- Efficiently and accurately processed customer check‐out including but not limited to cash, check, and credit cards
- Provided conflict resolution with dissatisfied customers.
Education
BA in Business Administration with a concentration in Human Resources -
CUNY Lehman College
Bronx, NY01.2018
AAS, Business Administration -
SUNY Westchester Community College
Valhalla, NY01.2016
Skills
- Recruitment
- Training and Mentoring
- Conflict Resolution
- Effective verbal and written skills
- Meticulous attention to detail
- File and records management
- Exceptional customer service/people relations
- Time Management
- Organization Skills
- Goal-oriented
- Able to multitask
- Proficient in Microsoft Word, PowerPoint & Excel
References
References furnished upon request
Timeline
Human Resource Manager
ShopRite Supermarket
2019.07 - Current
Customer Service Representative
ShopRite Supermarket
2012.01 - 2019.01
BA in Business Administration with a concentration in Human Resources -
CUNY Lehman College
AAS, Business Administration -
SUNY Westchester Community College