Tamara Rios Lorenzana
Baltimore,MD
Summary
Food service management professional dedicated to enhancing customer satisfaction through streamlined operations and effective team training. Expertise in developing standard operating procedures and optimizing inventory management, resulting in improved service quality and profitability.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sr Food & Beverage Operations Manager
The Potomac Hotel
Washington, District of Columbia
04.2026 - Current
- This position started at Salamander Hotel and it transitioned to The Potomac Hotel in August 2026. We were fully part of the transition, learning new processes and programs while maintaining the same level of service and making sure guests would not feel the changes going all around us.
- Managed daily food and beverage operations for upscale hotel dining services.
- Coordinated staff schedules to ensure optimal service coverage during peak hours.
- Oversaw inventory management and procurement of food and beverage supplies.
- Developed and implemented standard operating procedures for service efficiency.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Monitored guest feedback to enhance dining experiences and service quality.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Designed plans to improve quality, process efficiency and cost control.
- Created positive culture to drive employee engagement and satisfaction.
- Conducted monthly audits of all departments within the food and beverage division in order to ensure compliance with established guidelines.
- Evaluated menu items on a regular basis to identify potential improvements or changes in pricing structure.
- Analyzed sales data on a weekly basis to identify trends that could be used to inform future decisions about product offerings or promotions.
- Worked closely with chefs and other kitchen staff members to create unique menus that would appeal to customers.
- Collaborated with vendors in order to obtain the best possible prices on products while ensuring quality standards were met.
- Created and implemented strategies to increase customer satisfaction with food and beverage services.
Food & Beverage Operations Manager
BWI Airport Marriott
07.2025 - Current
- Developed and implemented a comprehensive food safety program that met all local, state, and federal health regulations.
- Conducted regular inventory audits to maintain accurate stock levels and optimize ordering procedures.
- Provided guidance on menu planning, pricing structures, quality control, and recipe development for the bar.
- Managed scheduling systems to optimize labor costs while ensuring high quality service delivery.
- Enforced company policies consistently while maintaining a positive work environment.
- Analyzed sales data to identify areas of improvement and capitalize on successful trends.
- Monitored staffing levels throughout shifts to ensure adequate coverage during peak hours.
- Facilitated training sessions for staff members regarding customer service practices.
Food & Beverage Operations Manager
JW Marriott Marco Island Beach Resort
05.2024 - 07.2025
- Supervised servers, GSSE and operators, along with one Assistant Manager and one Voyager in daily operations.
- Standardized employee training to create consistent customer service.
- Developed service standards and training manuals for food and beverage employees.
- One of the property champions in EMC and Iris platforms.
- Provided assistance to employees during busy hours to deliver quality service to customers.
- Investigated and resolved complaints regarding food quality and service.
- ServSafe and Tips Certified.
- Recruited, interviewed, hired and trained staff to company service-oriented values.
- Implemented staff training programs to enhance service standards and efficiency.
- End of month inventory.
- Track weekly productivity to be able to make accurate scheduling based on transient or group occupancy, volume expected and amenities to be delivered.
Food and Beverage Operations Manager
Marriott International
02.2023 - 05.2024
- In charge of day-to-day Food and Beverage Operations which includes Starbucks, Restaurant & Bar and Concierge Lounge.
- End of the Month beer/liquor/wine inventory.
- Purchasing of liquor/wine/beer.
- Property Expert on EMC/Micros and Iris platforms.
- Conducted regular inventory audits to maintain accurate stock levels and optimize ordering procedures.
- Enforced company policies consistently while maintaining a positive work environment.
- Collaborated with chefs to create innovative menus featuring seasonal ingredients.
- Coached team members on proper use of equipment, safety protocols, and product knowledge.
- Provided guidance on menu planning, pricing structures, portion control, and recipe development.
- Talked with dissatisfied customers to assist working employees and improve customer experience.
- Provided assistance to employees during busy hours to deliver quality service to customers.
Restaurant Manager
Rebellion Bourbon Bar and Kitchen
08.2022 - 02.2023
- In charge of schedules for three of the departments in the restaurant.
- Inventory.
- Invoices.
- I work with my team to ensure the flow of the restaurant is working at all times.
- I am in charge of ensuring that large parties are properly accommodated and have everything they need to make everything easy in the teammates and also the guest.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Counseled and disciplined employees, driving performance improvement.
Manager
Lazy Dog Restaurant & Bar
06.2021 - 08.2022
- I am in charge of schedules for three of the departments in the restaurant.
- Inventory.
- Invoices.
- I work with my team to ensure the flow of the restaurant is working at all times.
- I am in charge of ensuring that large parties are properly accommodated and have everything they need to make everything easy in the teammates and also the guest.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Counseled and disciplined employees, driving performance improvement.
Server/Bartender/Trainer/Manager
Lazy Dog Restaurant and Bar
01.2020 - 06.2021
- I'm a server and bartender, in charge of providing the guest with the best dining experience while creating regulars.
- I'm a certified trainer at the restaurant and a Shift Lead.
- In charge of keeping the reports up to date for the supervisors in my department.
- Accessioning/Data Entry.
- Help in different areas of my department with the workload.
- Scheduling.
- Hiring.
- Training.
- Inventory/ Purchasing.
- Bartender.
- Barista.
- Cashier.
- Light food prep.
Laboratory Administrative Assistant
Quest Diagnostics
07.2018 - 01.2021
Assistant General Manager
Foster's Grille
03.2017 - 09.2019
Bartender
Thirsty Bernie
10.2017 - 03.2019
Education
High School or Equivalent -
Tomas C. Ongay
PR05-2007
Bachelor's - Culinary Arts
International School of Hospitality And Culinary Arts (Universidad Del Este)
PR05-2007
Skills
- Collaboration and teamwork
- Inventory management
- Process optimization
- Customer relationship management
- Performance evaluation
- Quality control analysis
- Operational protocols
Certification
- ServSafe
- TIPS (VA, FL, MD)
References
References available upon request
WORK PERMIT
Authorized to work in the US for any employer
Timeline
Sr Food & Beverage Operations Manager
The Potomac Hotel
04.2026 - Current
Food & Beverage Operations Manager
BWI Airport Marriott
07.2025 - Current
Food & Beverage Operations Manager
JW Marriott Marco Island Beach Resort
05.2024 - 07.2025
Food and Beverage Operations Manager
Marriott International
02.2023 - 05.2024
Restaurant Manager
Rebellion Bourbon Bar and Kitchen
08.2022 - 02.2023
Manager
Lazy Dog Restaurant & Bar
06.2021 - 08.2022
Server/Bartender/Trainer/Manager
Lazy Dog Restaurant and Bar
01.2020 - 06.2021
Laboratory Administrative Assistant
Quest Diagnostics
07.2018 - 01.2021
Bartender
Thirsty Bernie
10.2017 - 03.2019
Assistant General Manager
Foster's Grille
03.2017 - 09.2019
High School or Equivalent -
Tomas C. Ongay
Bachelor's - Culinary Arts
International School of Hospitality And Culinary Arts (Universidad Del Este)