Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Rogers

Summary

Results-driven and customer-focused professional with extensive experience in customer service, quality assurance, and administrative operations. Recognized for strong leadership potential, attention to detail, and the ability to build positive relationships while delivering exceptional service. Proven ability to train and support team members, ensure accuracy and compliance, resolve complex customer concerns, and improve operational efficiency. Eager to leverage strong communication, problem-solving, and organizational skills in an Emerging Leader role while contributing to organizational success and continued professional growth.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Lee county Tax Collector
Fort Myers, FL
10.2025 - Current
  • Assisted customers in person, by phone, and via email with inquiries regarding vehicle registrations, driver's licenses, property taxes, and other tax collector services.
  • Processed payments for taxes, registrations, titles, and licenses, ensuring accuracy and timely balancing of cash drawers.
  • Verified customer documentation and ensured compliance with state and county regulations.
  • Issued vehicle registrations, license plates, titles, driver's licenses, and identification cards.
  • Resolved customer concerns, delivering exceptional public service in fast-paced environment to enhance customer satisfaction.
  • Maintained accurate records and entered customer information into government databases to support efficient service delivery.

Senior QA Analyst

DISA Global Solutions
Fort Myers, Florida
02.2016 - 02.2025
  • Performed final QA review to verify accuracy completeness and compliance before client delivery
  • Supervised a team of 15 employees ensuring efficient daily operations and high customer service standards
  • Monitored performance and provided coaching to improve productivity and teamwork
  • Delegated tasks for all employees
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

Dunbar High School
Fort Myers , Fl

Skills

Customer service excellence

Confidential records management

Policy and procedure compliance

Time management

Timeline

Customer Service Representative

Lee county Tax Collector
10.2025 - Current

Senior QA Analyst

DISA Global Solutions
02.2016 - 02.2025

Dunbar High School
Tamara Rogers