Tamara Shelton
Stafford,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Fraud Operations Specialist
Velera
Tampa, Florida
01.2020 - Current
- Analyzed fraudulent activity patterns using advanced monitoring systems.
- Collaborated with IT teams to enhance system security features and fraud detection capabilities.
- Reviewed case files to ensure compliance with regulatory standards.
- Resolved customer complaints effectively and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with inquiries and product information.
- Managed high-volume inbound calls to assist customers with inquiries.
- Maintained records of troubleshooting activities and customer interactions.
Security Officer/Front Desk Agent
Texas Children's Hospital
Houston, Texas
06.2015 - 01.2020
- Conducted regular patrols to deter unauthorized access, enhancing overall patient safety.
- Monitored facility security and safety protocols throughout hospital premises.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated suspicious persons or vehicles, escalating concerns to authorities to maintain facility security.
- Participated in safety initiatives to maintain a secure environment for patients and staff. by following infection control policies.
- Informed patients about their rights under HIPAA regulations.
- Documented patient information accurately in electronic health records systems.
Education
Some College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Fraud detection
- Compliance review
- Data analysis
- Risk assessment
- Systems collaboration
- Customer relationship management
- Conflict resolution
Timeline
Fraud Operations Specialist
Velera
01.2020 - Current
Security Officer/Front Desk Agent
Texas Children's Hospital
06.2015 - 01.2020
Some College (No Degree) -
Grand Canyon University