Tamara Short
Laurel,MD
Summary
Results-driven Field Service and Operations Professional experienced in equipment inspection, repair, and emergency response. Managed service operations for multiple hospitals, ensuring compliance with safety procedures and effective documentation through SAP and Salesforce. Demonstrated ability to communicate effectively with stakeholders while coordinating timely operations and support.
Overview
1
1
Certification
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Lifestyle Bartender
Georgetown Marriott
Washington, DC
09.2024 - Current
- Provided guests with beverages to enhance their experience
- Prepared cocktails, beer, and wine
- Coordinated with servers and kitchen staff for timely food and beverage delivery.
- Handled competing requests in busy hotel environment, ensuring clear communication with guests and coworkers while delivering organized service.
- Managed cash drawer and processed orders through POS system
Field Service Engineer
Becton Dickinson (BD)
Washington, DC and DMV territory
12.2022 - 07.2024
- Installed, inspected, maintained, and repaired BD Pyxis MedStation and MedBank systems and Helmer medical refrigerators across more than 13 hospitals.
- Diagnosed hardware, software, and electromechanical issues; replaced power supplies and all-in-one workstations to restore equipment functionality.
- Reviewed and prioritized installation, repair, and calibration work orders; documented field activities, parts, expenses, and mileage using SAP and Salesforce to ensure accurate reporting.
- Managed independent field assignments, daily local travel, and on-call responsibilities; provided on-site and remote support.
- Trained pharmacy and clinical staff on equipment operation and clearly communicate service findings and repair needs.
Pharmacist Extender
Johns Hopkins Hospital
Baltimore, MD
01.2019 - 11.2022
- Verified medication orders in Johns Hopkins Hospital electronic health record.
- Reviewed patient profiles for allergies, interactions, and dose safety.
- Verified medication orders in Johns Hopkins Hospital's electronic health record.
- Prepared sterile intravenous admixtures for inpatient pharmacy workflows.
- Coordinated with pharmacy personnel to identify and address problems, ensuring compliance with confidential record-keeping standards.
Pharmacy Operations
Johns Hopkins Hospital
Baltimore, MD
12.2015 - 11.2022
- Coordinated with pharmacy personnel to identify problems and implement corrective actions while maintaining confidentiality of records.
- Resolved Pyxis dispensing discrepancies and equipment malfunctions, enhancing safety and accuracy in pharmacy operations.
- Worked full-time in a pharmacy role
Meds for Home Coordinator
Johns Hopkins Hospital
Baltimore, MD
12.2015 - 01.2019
- Coordinated Johns Hopkins Hospital home care services with patients and families.
- Coordinated with pharmacists, nurses, and physicians to ensure safe and timely discharge medication delivery.
- Processed prescriptions through Enterprise ERx, documented allergy and insurance information in Epic, and facilitated medication filling and affordability assistance.
- Scheduled home visits and follow-up appointments for care teams.
- Communicated discharge instructions to patients, families, and clinical staff.
Pharmacy Technician
Walgreens Pharmacy
Baltimore, MD
01.2014 - 01.2016
- Tracked specialty medication and prior authorization requests, ensuring accurate and secure patient documentation.
- Coordinated calls and faxes with pharmacists, patients, physicians, and vendors to facilitate timely prescription filling.
Correctional Officer II
State of Maryland
Jessup, MD
01.2009 - 01.2015
- Maintained order, investigated incidents, and effectively responded to emergencies and disturbances, ensuring safety protocols were followed.
- Patrolled institutional perimeters, inspected conditions to ensure compliance, and enforced visitor conduct rules to maintain safety.
- Administered CPR and first aid during medical emergencies, providing critical support and ensuring timely care.
Teller Supervisor
SunTrust Bank
Lutherville, MD
02.2006 - 12.2008
- Executed basic, advanced, and complex teller transactions and client services, including stop payments, research requests, and safe deposit box access, enhancing client satisfaction.
- Monitored compliance with internal controls, operational procedures, and risk management policies, ensuring adherence to regulations and the SunTrust Code of Conduct.
- Enhanced teller skills through focused training on cash handling and service excellence. on cash handling and service standards.
- Reviewed cash drawers for accuracy and compliance.
Education
Associates - General Studies
Baltimore City Community College
Catonsville, MD 08.2017 - 10.2018
High School Diploma -
Woodlawn High School
Baltimore, MD 08.2001 - 05.2005
Certificatation - Project Management
Anne Arundel Community College
Arnold, MD 10.2026 -
Skills
- Guest safety protocols
- Beverage quality control
- Crisis management
- Verbal communication
- Order management
- Team collaboration
- On-call service
- Customer service
- Documentation accuracy
- Customer service excellence
- SAP
- Salesforce
- Microsoft applications
- Project management
- Process coordination
- Stakeholder engagement
- Schedule coordination
Personal Information
- Availability: Available for varying shifts, nights, weekends, and holidays.
Certification
CPR/AED, National PTCB certification, Maryland pharmacy technician certification, Pharmacology certification, TIPS and ServSafe Alcohol certifications
Timeline
Certificatation - Project Management
Anne Arundel Community College
10.2026 -
Lifestyle Bartender
Georgetown Marriott
09.2024 - Current
Field Service Engineer
Becton Dickinson (BD)
12.2022 - 07.2024
Pharmacist Extender
Johns Hopkins Hospital
01.2019 - 11.2022
Associates - General Studies
Baltimore City Community College
08.2017 - 10.2018
Pharmacy Operations
Johns Hopkins Hospital
12.2015 - 11.2022
Meds for Home Coordinator
Johns Hopkins Hospital
12.2015 - 01.2019
Pharmacy Technician
Walgreens Pharmacy
01.2014 - 01.2016
Correctional Officer II
State of Maryland
01.2009 - 01.2015
Teller Supervisor
SunTrust Bank
02.2006 - 12.2008
High School Diploma -
Woodlawn High School
08.2001 - 05.2005