Tamara S. Kirkland
Fort Washington,USA
Summary
Senior HR professional with proven track record in driving organizational success through strategic human capital management. Skilled in talent acquisition, employee relations, and performance management with strong focus on team collaboration and achieving results. Adept at navigating dynamic environments and fostering culture of continuous improvement. Known for reliability, adaptability, and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Human Resources Manager
Gaylord National Resort & Convention Center
08.2024 - Current
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
- Improved labor relations through effective communication channels and conflict resolution techniques.
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
- Ensured compliance with employment laws, mitigating potential risks to the organization.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
Human Resources Manager
Marriott Marquis
08.2022 - 08.2024
- Resolved workplace issues in accordance with company policy and legal guidelines.
- Participated in weekly staff meetings and met with management to review progress and status of various issues.
- Developed training materials and provided orientation sessions to new hires.
- Ensured compliance with federal, state and local employment laws regarding all aspects of Human Resources management.
- Conducted investigations for employee complaints and concerns to determine resolutions.
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements.
- Developed and implemented effective employee engagement strategies to foster a positive work environment.
- Performed background checks and reference checks on potential candidates for open positions.
- Designed and implemented human resources policies and procedures.
- Managed employee benefits programs including health insurance, retirement plans, vacation leave.
- Explained business rules and regulations via employee handbook.
- Oversaw and coordinated content onboarding processes for new hires.
- Organized events like team building activities or celebratory functions for employees.
Human Resources Generalist
Marriott Marquis
10.2021 - 08.2022
- Implemented personnel policies and procedures.
- Obtained information on work history, training, education and job skills.
- Ensured that necessary employment termination paperwork was completed.
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate.
- Scheduled and conducted new employee orientations.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Administered employee benefit plans.
- Hired employees and process hiring-related paperwork.
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
Human Resources Specialist
Wardman Park Marriott
12.2018 - 02.2021
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Scheduled and conducted new employee orientations.
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
- Maintained and updated human resources documents, such as organizational charts, employee handbooks and directories and performance evaluation forms.
- Contacted job applicants to inform of application status.
- Administered employee benefit plans.
- Processed Death Claims
- Submitted information pertaining to Worker's Comp Claims
- Paid Union Benefits each Month
- Processed Local 25 Pension Request
Human Resources Generalist
Wardman Park Marriott
12.2016 - 12.2018
- Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions
- Conduct pre-hire checks, on-boarding of new hires, maintaining personnel files, maintaining payroll and medical records and other daily administrative responsibilities
- Implement human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, record safety and health, succession planning, employee relations
Restaurant Supervisor
Wardman Park Marriott
08.2014 - 12.2016
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Continually monitor restaurants and take appropriate action to ensure food quality and service standards are consistently met
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Exhibit thorough knowledge of food, beverage, supervisory duties, service techniques and guest interactions
- Schedule and direct staff in daily work assignments to maximize productivity.
- Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts.
- Resolved customer complaints promptly and professionally.
- Trained new employees in all aspects of restaurant operations, including cash handling procedures, food safety regulations, and customer service protocols.
- Walked through restaurant to monitor staff and guest needs.
- Generated weekly and monthly reports to track restaurant performance.
Education
High School Diploma -
Potomac High School
Oxon Hill06-1999
Skills
- Unemployment benefits claims
- Procedures Compliance
- Leave of Absence Transitions
- Employee Orientation
- Onboarding New Employees
- Benefits Administration
- Drug Testing
- Recruitment Management
- Transfer Coordination
- Policy Interpretation
- Americans with Disabilities Act (ADA)
- Advising and Coaching
- HR Support
- HR policies and procedures
- HR analytics
Certification
2018 Host of Fourth Quarter
Languages
English
Full Professional
Timeline
Senior Human Resources Manager
Gaylord National Resort & Convention Center
08.2024 - Current
Human Resources Manager
Marriott Marquis
08.2022 - 08.2024
Human Resources Generalist
Marriott Marquis
10.2021 - 08.2022
Human Resources Specialist
Wardman Park Marriott
12.2018 - 02.2021
Human Resources Generalist
Wardman Park Marriott
12.2016 - 12.2018
Restaurant Supervisor
Wardman Park Marriott
08.2014 - 12.2016
High School Diploma -
Potomac High School