Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Smiertelny

Greenwood

Summary

Proven Administrative Assistant at Gateway South LLC, adept in data entry and relationship building, enhanced office efficiency and client satisfaction. Excelled in a fast-paced environment, achieving high customer service standards. Skilled in Microsoft Excel and professional communication, consistently met sales targets, demonstrating meticulous attention to detail and a commitment to excellence.

Overview

42
42
years of professional experience

Work History

Administrative Assistant

Gateway South LLC
10.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Cosmetologist

Self Employed Services
08.1983 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Service Advisor

Napleton Hyundai
02.2018 - 10.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Education

Associate - Liberal Arts

University of Indianapolis
Indianapolis, IN
05.2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Critical thinking
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Appointment scheduling
  • Verbal communication
  • Data organization
  • Professional and mature
  • Invoice processing
  • Relationship building
  • Meticulous attention to detail
  • Document management
  • Spreadsheets
  • Multi-line phone systems

Timeline

Administrative Assistant

Gateway South LLC
10.2018 - Current

Service Advisor

Napleton Hyundai
02.2018 - 10.2018

Cosmetologist

Self Employed Services
08.1983 - Current

Associate - Liberal Arts

University of Indianapolis

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Tamara Smiertelny