Tamara Smith
Memphis,TN
Summary
Motivated and compassionate professional with over 10 years of experience in social services, healthcare coordination, and family support. Skilled at intake, case management, and connecting clients to essential services. Recognized for strong advocacy, building trust with diverse populations, and maintaining accurate documentation to ensure compliance and quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pre-K Family Engagement Specialist
Shelby County Schools
Memphis, TN
01.2018 - Current
- Recruited and enrolled 250+ children annually into Pre-K programs and wraparound services.
- Advocated for students and families to address academic, health, and social barriers.
- Collaborated with teachers, counselors, and community partners to support family needs.
- Conducted surveys and interviews to evaluate program effectiveness and improve services.
- Identified at-risk families and made referrals for medical, social, or psychological services.
Intake Coordinator
Delta Comprehensive Treatment Center
Memphis, TN
02.2021 - 02.2025
- Coordinated intake for 300+ patients annually, ensuring smooth entry into programs.
- Verified insurance eligibility and authorizations to prevent billing delays.
- Entered and maintained accurate patient information in electronic health record (EHR) systems.
- Handled 50+ daily phone inquiries and directed patients to appropriate services.
- Registered new clients, collected documentation, and coordinated referrals for additional support.
Youth Counselor
Youth Villages
Memphis, TN
02.2012 - 12.2017
- Supervised at-risk youth in a residential setting, developing individualized treatment plans.
- Led group and recreational therapy sessions to build coping and life skills.
- Created and enforced safety plans to maintain a positive and secure environment.
Trainer & Quality Auditor
Williams-Sonoma, Inc.
Memphis, TN
10.2010 - 11.2013
- Delivered employee onboarding and training sessions for 50+ new hires.
- Audited orders for accuracy and quality, reducing errors by 15%.
- Processed returned orders and resolved customer issues effectively.
Education
Bachelor of Arts - Social Work
Tennessee State University
Nashville, TN12.2010
Skills
- Case Management
- Intake Coordination
- Family advocacy
- Behavioral assessment
- Mental health support
- Parenting education
- High-risk populations identification
Certification
- Notary Public, 2013 – Present
- Certified in Phlebotomy and EKG
References
References available upon request.
Timeline
Intake Coordinator
Delta Comprehensive Treatment Center
02.2021 - 02.2025
Pre-K Family Engagement Specialist
Shelby County Schools
01.2018 - Current
Youth Counselor
Youth Villages
02.2012 - 12.2017
Trainer & Quality Auditor
Williams-Sonoma, Inc.
10.2010 - 11.2013
Bachelor of Arts - Social Work
Tennessee State University