Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Affiliations
Software
Timeline
Hi, I’m

Tamara Strand

Eden Prairie,United States
Tamara Strand

Summary

•Twenty years’ experience managing multimillion-dollar, international, full-lifecycle, and Agile products for Fortune 50 companies.

•Successfully mentored and implemented Agile’s best practices to multiple offshore, onshore, co-located teams and up-and-coming Scrum Masters.

•Improved team velocity by 20% within 4 sprints and maintained the momentum without adding resources. •Motivates teams with realistic urgency while providing an optimistic, supportive, and collaborative team environment.

•Trained Business Leaders on WSJF providing upper management with a standard process to prioritize new initiatives – within weeks of adaption, the company saw improved PI efficiencies and enterprise alignment.

•Successfully deployed applications and databases into Delta IT’s Cloud Infrastructure.

•Drove the first FAA-approved drone project that audited Xcel Energy structures across 22,000 miles.

•Accomplished in taking failing projects, re-calibrating, and managing the deliverables through successful closure; one project improved call center efficiencies by 25% only five weeks after its inception.

Overview

19
years of professional experience
4

Certifications

Work History

Medica

ITSM Team Coach/Scrum Master/Product Owner
06.2023 - 02.2024

Job overview

  • Improved processes within the first month taking advantage of retrospectives, identifying root causes, and implementing efficiencies with immediacy
  • Recognized for going above and beyond by becoming the team Product Owner (PO) and converting the previous PO into a full-time engineer
  • As the liaison to IT teams, ITSM engineers could stay heads down while I work with customers to create stories (requirements) and suggest ServiceNow best practices.

UNFI

Project Manager/Scrum Master
08.2021 - 02.2023

Job overview

  • Became a key subject matter expert on warehouse software implementation best practices
  • Selected to lead a C-Level Network Engineering initiative that required immediate execution; the team met the CTO’s aggressive timeline, cutting over the first site within 10 days
  • Drove projects that frequently required 70 resources from over 20 different IT teams and vendors.

Schwan's Company

Scrum Master
08.2020 - 03.2021

Job overview

  • Improved efficiencies by eliminating many recurring meetings and combining similar agendas into Sprint Planning or Demos; as a result, team members gained 2 hours per week and story velocity improved from 50 to 69 stories per sprint after 8 weeks
  • Coached leadership on Feature prioritization so that developers could easily reprioritize stories/tasks when unexpected emergencies arose.

Delta Airlines

Scrum Master
03.2019 - 03.2020

Job overview

  • Scrum Master and Scrum-of-Scrums for IBM mainframe $16mm migration to Cloud environment.
  • Led Delta’s first “mob programming” session.

Xcel Energy

Senior Information Technology Project Manager
01.2018 - 03.2019

Job overview

  • Led first FAA-approved drone project to inspect electrical transmission structures across 22,000 miles in seven states
  • Drove enterprise architecture design to use existing enterprise platforms and applications; as a result, the drone project came in $1.7mm under budget.

Delta Airlines

Senior Information Technology Project Manager
06.2015 - 12.2017

Job overview

  • Led Phase I of Revenue Accounting’s migration off IBM mainframe to a distributed environment
  • Managed Visa and MasterCard settlement migration from Elavon to WorldPay for 11 sensitive countries
  • Directed immediate solution for China’s Union Pay Visa cards being rejected in Beijing and Changchun China reservation offices; 6 business days post-implementation, Delta’s revenue increased by $11,000 per day
  • Led highly visible Revenue Management project with three third-party vendors, and 20 internal channels while introducing affected areas to Agile methodology.

U.S. Bank

Program/Project Manager
07.2010 - 05.2015

Job overview

  • Project Manager and software subject matter expert to IT enterprise, business lines, technology leaders, development managers, and vendors
  • Overcame a vendor issue with 3-year reputation for lack of commitment; within 6 months the vendor was consistently meeting quality metrics and delivering full scope on committed implementation dates
  • After 9 months of management, the product was stable; subsequently 17 mortgage companies purchased the new U.S. Bank system resulting in hundreds of end users.

U.S. Bank

Senior IT Project Manager/Enterprise Test Management
07.2005 - 07.2010

Job overview

  • Proactively led risk identification and mitigation, engaging experts before risks became an issue
  • Initiated and led projects through the Capital Expenditure process and investment committee.

Education

University of San Francisco
San Francisco, CA

Bachelor of Science from Information Technology
05.1999

University Overview

Skills

  • Strategic Thinker
  • Overcomes Obstacles
  • Waterfall and Agile Framework
  • Process Improvements
  • Project Manager/Scrum Master
  • Business Analyst/Product Owner
  • Motivational leadership style
  • Active listening abilities
  • Microsoft Products, Jira, ADO
  • Verbal and written communication
  • Risk Management

Certification

  • Scrum Master Certified (SMC), Scrum Alliance, 11/2014, 11/2024, 399099
  • Certified SAFe 6 Product Owner/Product Manager, Scaled Agile, Inc., 09/2023, 09/2025, 69600618-6539
  • Certified SAFe 6 Scrum Master, Scaled Agile, Inc., 07/2023, 07/2025, 60902792-0334
  • Certified SAFe 5 Agilist, Scaled Agile, Inc., 06/2020, 06/2025, 80077022-6951
Availability
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morning
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Affiliations

Affiliations
  • Scaled Agile Framework
  • Scrum Alliance

Software

Microsoft Products including Teams

Jira

Azure Dev Ops

ServiceNow

Miro

Timeline

ITSM Team Coach/Scrum Master/Product Owner
Medica
06.2023 - 02.2024
Project Manager/Scrum Master
UNFI
08.2021 - 02.2023
Scrum Master
Schwan's Company
08.2020 - 03.2021
Scrum Master
Delta Airlines
03.2019 - 03.2020
Senior Information Technology Project Manager
Xcel Energy
01.2018 - 03.2019
Senior Information Technology Project Manager
Delta Airlines
06.2015 - 12.2017
Program/Project Manager
U.S. Bank
07.2010 - 05.2015
Senior IT Project Manager/Enterprise Test Management
U.S. Bank
07.2005 - 07.2010
University of San Francisco
Bachelor of Science from Information Technology
Tamara Strand