Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMARA TALBOT

Shongaloo,Louisiana

Summary

. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.

Overview

24
24
years of professional experience

Work History

Case Manager/COVID-19 Contact Tracer

HUB Enterprises
Shongaloo , United States
2020.05 - Current
  • Contact Tracer and Case Interviewer, Hub Enterprises, Broussard, LA 2020-2022
  • Place outbound calls, conduct interviews, and share important health information with compassion and professionalism
  • Protect case confidentiality and follow all Protected Health Information (PHI), Personal Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPPA) protocols
  • Stay abreast of Center for Disease Control (CDC) and Louisiana Department of Health (LDH) expectations through ongoing trainings and implement current epidemiology protocols
  • Navigate Salesforce software platform to accurately document all information, request resources, submit support tickets, etc.

Salesforce (LDH Contact Tracing Platform)

  • Under “Training and Education” (
  • COVID-19 Contact Tracing, Johns Hopkins University 2020
  • Office of Public Health Contact Tracing, Louisiana Department of Health 2020
  • Phishing and Ransomware Awareness and Identification, Louisiana Department of Health 2020

Driving Instructor

Fleur De LIs Driving Academy, LLC
Cullen , LA
2013.10 - Current
  • Developed curriculum to encourage student progress and advance performance level.
  • Evaluated student performance and documented progress and goals.
  • Retained current and thorough knowledge of state driving laws and regulations.
  • Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
  • Verified proper use of safety restraints by vehicle occupants to comply with Louisiana law.
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Conducted classes and workshops for students on special topics of interest.

Tax Preparer

Speedy Tax Too
Cullen , LA
2010.01 - Current
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Facilitated integration of modern tax software with client accounting software.
  • Facilitated communication between clients and tax authorities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

Customer Service Representative

CenturyTel
SHREVEPORT , LA
2007.01 - 2009.01
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Associate of Science - Business

Bossier Parish Community College
Bossier City, LA
05.2007

Skills

Contact Tracer and Case Interviewer, Hub Enterprises, Broussard, LA 2020-2022

  • Place outbound calls, conduct interviews, and share important health information with compassion and professionalism
  • Protect case confidentiality and follow all Protected Health Information (PHI), Personal Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPPA) protocols
  • Stay abreast of Center for Disease Control (CDC) and Louisiana Department of Health (LDH) expectations through ongoing trainings and implement current epidemiology protocols
  • Navigate SalesForce software platform to accurately document all information, request resources, submit support tickets, etc.
  • SalesForce (LDH Contact Tracing Platform)
  • COVID-19 Contact Tracing, Johns Hopkins University 2020
  • Office of Public Health Contact Tracing, Louisiana Department of Health 2020
  • Phishing and Ransomware Awareness and Identification, Louisiana Department of Health 2020 Indirect Patient Care

Timeline

Case Manager/COVID-19 Contact Tracer

HUB Enterprises
2020.05 - Current

Driving Instructor

Fleur De LIs Driving Academy, LLC
2013.10 - Current

Tax Preparer

Speedy Tax Too
2010.01 - Current

Customer Service Representative

CenturyTel
2007.01 - 2009.01

Associate of Science - Business

Bossier Parish Community College
TAMARA TALBOT