TAMARA TALBOT

• Contact Tracer and Case Interviewer, Hub Enterprises, Broussard, LA 2020-2022
  
• Place outbound calls, conduct interviews, and share important health information with compassion and professionalism
• Protect case confidentiality and follow all Protected Health Information (PHI), Personal Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPPA) protocols
• Stay abreast of Center for Disease Control (CDC) and Louisiana Department of Health (LDH) expectations through ongoing trainings and implement current epidemiology protocols
• Navigate Salesforce software platform to accurately document all information, request resources, submit support tickets, etc.

Salesforce (LDH Contact Tracing Platform)

• Under “Training and Education” (
• COVID-19 Contact Tracing, Johns Hopkins University 2020
• Office of Public Health Contact Tracing, Louisiana Department of Health 2020
• Phishing and Ransomware Awareness and Identification, Louisiana Department of Health 2020

• Developed curriculum to encourage student progress and advance performance level.
• Evaluated student performance and documented progress and goals.
• Retained current and thorough knowledge of state driving laws and regulations.
• Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
• Verified proper use of safety restraints by vehicle occupants to comply with Louisiana law.
• Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
• Conducted classes and workshops for students on special topics of interest.

• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Delivered comprehensive tax documentation required for accurate individual and corporate returns.
• Completed and filed returns with tax departments at local, state and federal levels.
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Facilitated integration of modern tax software with client accounting software.
• Facilitated communication between clients and tax authorities.
• Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
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• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.