Kristina St. Pierre
Kentwood,LA
Summary
Dependable, highly motivated, and adaptable professional with experience in COVID-19 contact tracing, strong interpersonal skills, and excellent organizational and time management abilities. Skilled in communicating effectively, handling confidential information, managing responsibilities independently, and adapting quickly to new tasks and environments. Known for a strong work ethic, attention to detail, and a positive attitude. Eager to bring dedication, professionalism, and a willingness to learn to a new opportunity while contributing to the success of an organization.
Overview
15
15
years of professional experience
Work History
COVID-19 Contact Tracer
HGI-Global
Kenner, Louisiana
10.2020 - 09.2021
- Interviewed exposed individuals using HGI-Global contact tracing protocols.
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
- Verified exposure timelines through phone calls and email follow-ups.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Notified contacts about quarantine guidance and testing resources.
- Explained isolation instructions using clear, calm communication.
- Protected confidentiality while handling sensitive client information.
- Documented case details in secure HGI-Global tracking systems.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Collected symptom information and updated HGI-Global case records.
- Coordinated referrals with public health staff and care partners.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Educated the public on preventative measures such as wearing masks, social distancing, hand washing.
- Provided health education materials and resources to affected individuals and their families.
- Collaborated with public health officials and healthcare providers to ensure accurate information was shared regarding COVID-19 cases.
- Assisted in developing strategies for contact tracing efforts within local communities.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Fostered relationships with local healthcare organizations and government agencies involved in pandemic response efforts.
- Remained up-to-date on new developments related to the pandemic, including changes in treatment protocols.
- Responded quickly to inquiries from community members about potential exposures or symptoms associated with COVID-19.
- Participated in training sessions conducted by health experts on topics related to virus transmission.
- Compiled daily reports summarizing contact tracing activities for review by supervisors.
- Provided emotional support to those affected by COVID-19 while maintaining a professional demeanor at all times.
- Informed clients about available options to assist in making informed decisions.
- Assessed the needs of those exposed to COVID-19 and connected them with appropriate resources.
- Developed an understanding of state laws surrounding privacy issues when conducting contact tracing activities.
- Assessed the needs of those exposed to COVID-19 and connected them with appropriate resources.
Administrative Assistant
Averitt express
Kenner, Louisiana
04.2006 - 01.2007
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated dispatch schedules with drivers and terminal staff.
- Supported daily administrative tasks across Averitt Express logistics teams.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed freight documents for Averitt Express shipping operations.
- Answered customer calls about delivery and pickup status.
Education
East St. John High School
Reserve, LASkills
- Contact tracing
- Case documentation
- HIPAA compliance
- Public health reporting
- Data gathering
- Referral management
- Data entry
- Records administration
- Record keeping
- Microsoft Excel
- Calendar coordination
- Email communication
- Effective communication
- Assertive communication
- Attention to detail
- Time management
- Flexibility
- Problem-solving abilities
Timeline
COVID-19 Contact Tracer
HGI-Global
10.2020 - 09.2021
Administrative Assistant
Averitt express
04.2006 - 01.2007
East St. John High School