Farleyson Tarley
Dallas
Summary
Enthusiastically seeking a remote work opportunity that leverages expertise in customer service and data management, honed through a comprehensive background in healthcare coordination and support. Adept at communicating effectively and managing sensitive information, ready to contribute to a dynamic team and deliver exceptional results in a work-from-home capacity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Covid-19 Contact Tracer
Detroit department of Health and Human Services
Detroit
03.2020 - 06.2022
- As a Remote COVID-19 Contact Tracer at the Detroit Department of Health and Human Services, I meticulously conducted case investigations for individuals diagnosed with COVID-19, effectively communicating with affected patients to gather detailed information on their recent contacts and potential exposure sites.
- Maintained confidentiality and sensitivity during interactions, ensuring compliance with HIPAA regulations and departmental guidelines to protect patient information.
- Provided education and guidance on quarantine protocols, testing recommendations, and symptom monitoring.
- Utilized specialized software and databases to log interactions and track cases, enhancing the department's response to the spread of the virus.
- Collaborated with public health officials to analyze data trends and support community health initiatives, while staying current on evolving public health directives and COVID-19 developments to provide accurate information.
Remote healthcare Customer Advocate
Imagenet LLC
Dallas
05.2017 - 12.2019
- As a Remote Healthcare Customer Advocate at Imagenet LLC, I provided exceptional customer service by addressing patient inquiries and concerns with empathy and expertise, ensuring a seamless healthcare experience.
- Managed high volume of inbound and outbound calls, prioritizing patient satisfaction and confidentiality.
- I navigated complex medical billing systems to assist patients with their billing and insurance claims, resolving discrepancies and advocating for patient rights.
- Facilitated communication among healthcare providers, insurance companies, and other stakeholders to streamline healthcare delivery.
- Contributed to customer service protocol improvements and participated in team meetings to develop strategies for enhancing patient support.
- My dedication to maintaining up-to-date knowledge of healthcare regulations and insurance policies ensured that I could provide accurate and timely information to those in need of assistance.
Remote Registration Coordinator
Ascension Providence
Detroit
07.2012 - 08.2016
- As a Remote Registration Coordinator at Ascension Providence, I efficiently managed patient admissions processes, ensuring accurate and timely entry of personal and insurance information into the hospital's database systems.
- Navigated multiple software platforms to verify insurance eligibility and benefits, coordinating with healthcare providers for necessary authorizations.
- My role involved providing exceptional customer service by addressing patient inquiries, explaining policies, and guiding patients through the registration process.
- Maintained strict confidentiality per HIPAA regulations while improving registration procedures by identifying and resolving process inefficiencies.
- Ensured accurate patient information entry and optimized patient intake experience, supporting hospital's administrative operations.
Education
Bachelor of Business Administration - Business Administration
Wayne county community college
Detroit, MISkills
- Contact Tracing
- Public Health Communication
- Epidemiological Knowledge
- Data Analysis
- Digital Literacy
- Technical Proficiency
- Data Entry
- Task Prioritization
- Remote Communication
- Adaptability
- Independent Problem-Solving
- Self-Motivation
- Quick learner
- Dependable
- Sales
- Health Education
Certification
- CPR Certification
- Certified Behavioral Health Technician
- BLS Certified
- Drivers License
Timeline
Remote Covid-19 Contact Tracer
Detroit department of Health and Human Services
03.2020 - 06.2022
Remote healthcare Customer Advocate
Imagenet LLC
05.2017 - 12.2019
Remote Registration Coordinator
Ascension Providence
07.2012 - 08.2016
Bachelor of Business Administration - Business Administration
Wayne county community college