Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Thomas

Tamara Thomas

Glendale,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Rideshare Driver

Uber
02.2018 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Collections Agent

AMO
07.2005 - 07.2007
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Collections Representative

GC Services
07.2004 - 07.2005
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.

Assistant General Manager

OSI
05.1997 - 07.2004
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Mentored and motivated team members to achieve challenging business goals.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Education

Diploma -

Mountain View High School
Mesa, AZ

Skills

  • Organizational Structuring
  • Team Leadership Expertise
  • Closing Tactics and Contract Negotiations
  • Hiring and Onboarding
  • Process Improvement
  • Improve Performance

Timeline

Rideshare Driver

Uber
02.2018 - Current

Collections Agent

AMO
07.2005 - 07.2007

Collections Representative

GC Services
07.2004 - 07.2005

Assistant General Manager

OSI
05.1997 - 07.2004

Diploma -

Mountain View High School

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Tamara Thomas