Tamara Thomas
Wichita,KS
Summary
Experienced Customer Service/Patient Access Representative with over 30 years in fast-paced environments. Skilled in addressing diverse customer needs and fostering trust to enhance satisfaction and loyalty. Managed high volumes of inbound calls while maintaining strong relationships. Proficient in CRM systems, active listening, and multitasking to support organizational success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Mci-global Sourcing Solutions
Wichita, KS
03.2025 - Current
- Handled escalated customer complaints, fostering trust and satisfaction through professionalism and empathy.
- Resolved problems promptly and effectively, contributing to high customer satisfaction and loyalty.
- Assisted customers with inquiries and resolved issues, enhancing overall customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Documented customer interactions in the company database accurately.
Patient Access/Registration Clerk
Rock Regional Hospital
Derby, KS
07.2024 - 03.2025
- Checked in patients for emergent and non-emergent care, ensuring accurate registration and timely service.
- Processed patient copayments, facilitating smooth financial transactions and reducing wait times.
- Managed patient inquiries and provided assistance with registration procedures.
- Inputs patient data into Cerner database
- Executed tasks to support team operations, enhancing overall workflow and patient experience.
- Provided instruction to new staff on efficient patient registration practices.
ER Registration Clerk
Kansas Medical Center
Andover, KS
08.2023 - 10.2024
- Checked in emergent and non-emergent patients, ensuring accurate and timely registration
- Entered patient data into Cerner database, maintaining data integrity and confidentiality
- Processed patient copays to facilitate efficient billing and collections
- Facilitated training sessions for new Patient Registration Clerks
- Executed additional tasks to support team operations
Refund Specialist
MSN Healthcare, LLC
Wichita, KS
05.2021 - 08.2023
- Processed refunds with overpayments to hospitals and other medical facilities, private and national insurances, and private payers (i.e., patients).
- Addressed client and patient concerns with regard to refunds.
- Executed company projects to meet deadlines and support operational goals.
- Worked with Excel and input information using data entry and 10 key skills.
- Completed tasks as directed by management to ensure workflow continuity.
Senior Dispatcher/CSR
Henry Industries, Inc.
Wichita, KS
10.2017 - 03.2021
- Handled inbound customer service and freight escalation calls to resolve issues promptly.
- Supported dispatchers in processing customer orders to enhance workflow efficiency.
- Trained new dispatchers in systems, policies and procedures.
- Updated knowledge of field personnel and tracked delivery statuses to ensure timely service.
- Facilitated medication deliveries to various care homes/hospitals.
- Recorded arrival and departure times for Line Haul drivers from designated warehouses.
Education
Master of Arts - Criminal Justice
Wichita State University
Wichita, KS12.2013
Bachelor of Science - Criminal Justice
Wichita State University
Wichita, KS12.2010
Skills
- Customer onboarding
- Client support
- Call center operations
- Processing orders
- Order management
- Billing inquiries
- Payment processing
- Data entry
- Troubleshooting
- Inbound and outbound calling
- Multitasking
- Training new hires
- Conflict resolution
- Problem-solving abilities
- Microsoft Office expertise
- Logistics coordination
Certification
Department of Homeland Security Tier 1
Accomplishments
Academic Commendations-2010, 2013- Wichita State University
Timeline
Customer Service Representative
Mci-global Sourcing Solutions
03.2025 - Current
Patient Access/Registration Clerk
Rock Regional Hospital
07.2024 - 03.2025
ER Registration Clerk
Kansas Medical Center
08.2023 - 10.2024
Refund Specialist
MSN Healthcare, LLC
05.2021 - 08.2023
Senior Dispatcher/CSR
Henry Industries, Inc.
10.2017 - 03.2021
Master of Arts - Criminal Justice
Wichita State University
Bachelor of Science - Criminal Justice
Wichita State University