Jennifer Steele
Buffalo
Summary
Dedicated Customer Service Representative with expertise in conflict resolution and database management. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
M&T Bank
Amherst
10.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers about bank services and products for informed decisions.
- Supported team initiatives to enhance customer satisfaction levels consistently.
- Collaborated with team members to ensure smooth service operations.
- Maintained accurate records of customer interactions in the database system.
Advocate Member Service Representative
Aither Health
Amherst
05.2023 - 06.2025
- Assisted members with inquiries regarding health services and benefits.
- Resolved member complaints by providing timely and effective solutions.
- Educated members on available resources and program eligibility.
- Developed relationships with members to ensure their satisfaction with services provided.
- Collaborated with team members to enhance service delivery protocols.
- Conducted outreach efforts to increase member engagement and participation.
- Maintained up-to-date knowledge of products and services offered by the organization.
- Maintained accurate records of all transactions within the system database.
HR Administrator
Earth Angle Life Referral
Buffalo
09.2022 - 06.2024
- Coordinated recruitment processes and scheduled interviews for potential candidates.
- Assisted in onboarding new employees and facilitated orientation sessions.
- Managed employee records and maintained HR databases for accurate information.
- Administered employee benefits programs and responded to inquiries regarding coverage.
- Supported performance appraisal processes and gathered feedback from staff members.
- Developed HR policies and ensured compliance with labor regulations and standards.
- Provided guidance on conflict resolution and addressed employee concerns promptly.
- Prepared payroll information based on approved timesheets each week.
- Organized training sessions for staff members to improve their skillsets.
Customer Service Representative
Convergent
Upstate
07.2021 - 07.2022
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with account inquiries and transactions.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to ensure smooth service operations.
- Supported team initiatives to enhance customer satisfaction levels consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
AmTrust Financial
Williamsville
05.2017 - 01.2022
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with account inquiries and transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with team members to ensure smooth service operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Randstad
Amherst
01.2021 - 07.2021
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with account inquiries and transactions.
- Collaborated with team members to ensure smooth service operations.
- Supported team initiatives to enhance customer satisfaction levels consistently.
Customer Service Representative
Randstad Staffing
Amherst
12.2016 - 04.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers about bank services and products for informed decisions.
Customer Service Representative
Allmed Service
Illinois City
07.2016 - 11.2016
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Business Administration
Argosy University
Phoenix, AZ11-2015
High School Diploma -
Kensington High School
Buffalo, NY06-1994
High School Diploma -
Buffalo Vocational Technology Center
Buffalo, NY06-1994
Skills
- Customer service
- Account management
- Customer onboarding
- Customer education
- Data entry
- Customer record keeping
- Recordkeeping
- Service coordination
- Effective communication
- Written communication
- Effective communication
- Conflict resolution
- Problem resolution
- Problem-solving
- Time management
- Multitasking
- Excellent communication
Timeline
Customer Service Representative
M&T Bank
10.2025 - Current
Advocate Member Service Representative
Aither Health
05.2023 - 06.2025
HR Administrator
Earth Angle Life Referral
09.2022 - 06.2024
Customer Service Representative
Convergent
07.2021 - 07.2022
Customer Service Representative
Randstad
01.2021 - 07.2021
Customer Service Representative
AmTrust Financial
05.2017 - 01.2022
Customer Service Representative
Randstad Staffing
12.2016 - 04.2017
Customer Service Representative
Allmed Service
07.2016 - 11.2016
Bachelor of Science - Business Administration
Argosy University
High School Diploma -
Kensington High School
High School Diploma -
Buffalo Vocational Technology Center