Tamara Thurman
Humble,TX
Summary
Demonstrated expertise in insurance products, education, recruitment services, and customer needs analysis. Skilled in document analysis, facilitating stakeholder communication, and managing routine and complex issues daily. Proficient in identifying and resolving client concerns while promoting new products and consistently achieving sales targets.
Overview
11
11
years of professional experience
Work History
Insurance Agent
IDEAL CONCEPTS LIMITED
Houston , TX
11.2024 - Current
- Conducts thorough assessments of client needs to recommend Affordable Care Act (ACA) health insurance plans, ensuring alignment with individual financial and coverage requirements.
- Provides detailed explanations of available ACA health plan options, addressing client questions and clarifying benefits and coverage levels.
- Facilitates the enrollment process for ACA health insurance policies, ensuring accurate documentation and compliance with regulatory guidelines.
- Delivers high-quality customer service via inbound and outbound calls, consistently achieving or exceeding monthly performance targets.
- Collaborates with cross-functional teams to resolve client issues and streamline the enrollment process, enhancing overall client experience and satisfaction.
- Manages administrative tasks, including enrollment paperwork, policy updates, and record maintenance, ensuring data accuracy and regulatory compliance.
Insurance Broker
IDL Health
Houston , TX
08.2022 - 03.2024
- Processed modifications to insurance policies, and conducted regular reassessments of client needs to ensure ongoing relevance.
- Provided comprehensive coverage options to prospective policyholders, addressing questions and concerns effectively.
- Monitored clients' insurance coverages to ensure alignment with their evolving needs.
- Delivered exceptional service through inbound and outbound communication efforts, consistently meeting established performance targets.
- Responded promptly to customer service inquiries from a diverse clientele, ensuring high satisfaction.
High School Admissions
Western Technical College
El Paso , TX
07.2021 - 08.2022
- Guided prospective students through the entire admissions process, providing expert assistance with application requirements, and ensuring accurate and timely submission of necessary forms and documents.
- Served as a primary point of contact for admissions inquiries, addressing questions with clarity and empathy, and contributing to a 20% increase in application completion rates.
- Conducted interviews with prospective students, employing active listening and clear communication to foster an informative and welcoming environment, resulting in a 15% improvement in interview-to-enrollment conversion.
- Developed and delivered engaging, motivational presentations to high school audiences via PowerPoint, inspiring career exploration and higher education pursuits, contributing to a 25% rise in applications from target schools.
- Represented the university at college fairs, skillfully promoting programs and building a strong applicant pipeline, generating over 200 qualified leads annually.
Tutor
Southwest Schools
Houston , TX
08.2020 - 07.2021
- Conducted personalized tutoring sessions to enhance students' academic performance.
- Provided detailed feedback on student progress, highlighting areas for improvement and achievements.
- Developed customized lesson plans tailored to meet the individual needs of each student.
- Assisted students in cultivating effective study habits and strategies for academic success.
- Encouraged students to ask questions and seek clarification on challenging topics.
- Fostered critical thinking skills by engaging students in interactive discussions about complex concepts.
- Established a positive learning environment by promoting open communication amongst tutors, teachers, and students' families.
National Admission Consultant
American Intercontinental University
Houston , TX
11.2018 - 07.2020
- Provided comprehensive information to prospective students through incoming calls, offering in-depth insights into the institution’s programs, culture, and admissions process, contributing to a 20% increase in prospective student engagement.
- Delivered exceptional service in all customer interactions both in person and over the phone resulting in a 95% customer satisfaction rating based on post-interaction surveys.
- Led campus tours for both large groups and individuals, effectively enhancing prospective students' familiarity with the campus environment, which contributed to a 30% increase in campus tour conversions.
- Advised students on course selection, academic pathways, and career options, facilitating informed decision-making, and supporting a 25% increase in student retention rates.
- Strategically managed and allocated budget resources for department initiatives, maintaining precise financial records, and generating detailed financial reports to ensure transparency and fiscal responsibility.
- Conducted one-on-one consultations with prospective students to clarify the admissions process, enhancing application completion rates by 15%.
- Generated leads by making targeted outbound calls to prospective students, connecting with individuals who expressed interest in the institution, and achieving a 20% response rate.
- Supported enrolled students in understanding necessary documentation and completing the enrollment process, ensuring a smooth transition, and contributing to a 98% enrollment accuracy rate.
Admissions Representative
Culinary Institute Lenotre
Houston , TX
11.2017 - 11.2018
- Delivered informative presentations outlining the benefits, perks, and enrollment details to prospective students.
- Conducted comprehensive reviews of admissions applications and assessed credentials to facilitate student enrollment decisions.
- Verified the accuracy of student information and ensured the completeness of applications.
- Guided students in completing admission and scholarship applications.
- Engaged in faculty and college committee activities, including college fairs, scholarship workshops, and job fairs.
- Actively recruited students by establishing alumni networks, visiting high schools and college admission events, coordinating and leading campus tours, and launching initiatives to encourage enrollment at the institution.
High School Admissions Representative
Memphis College of Art
Memphis , TN
09.2014 - 10.2017
- Developed and executed recruitment strategies by representing the Institute at external events, including career fairs, community events, and college fairs, to drive referrals and increase application submissions.
- Conducted in-depth face-to-face and telephone interviews to assess high school and adult student candidates, identifying their educational needs, objectives, and potential fit.
- Provided guidance and support to students throughout the admissions and financial aid processes, facilitating a seamless onboarding experience.
- Maintained strict adherence to Institute policies, procedures, and all relevant legal and regulatory standards.
Substitute Teacher
Aldine Independent School District
Houston , TX
08.2013 - 05.2014
- Provided support for classroom management as needed, ensuring a structured and productive learning environment.
- Organized lesson plans and activities to align with curriculum objectives and engage students effectively.
- Maintained accurate records of student performance, attendance, and behavior for tracking and reporting purposes.
- Monitored student progress throughout the day, offering timely feedback and adjustments as required.
- Delivered individualized instruction to support special-needs students, fostering an inclusive learning experience.
- Promoted a safe and secure classroom environment, conducive to learning and growth.
- Administered tests and assessments in line with school policies, ensuring consistency and accuracy.
- Enforced classroom routines to keep students on schedule, and maintain a focused atmosphere.
- Implemented lesson plans developed by the lead teacher, effectively teaching key concepts to enhance student comprehension.
Education
BBA - Business Administration
American InterContinental University
Houston, TX01-2021
Associate of Arts - Healthcare Administration
University of Phoenix
Online01-2009
Master of Science - Business Leadership And Management
Western Govenor's University
UtahSkills
- Proficient in college application processes
- Skilled in professional networking and relationship-building
- Sales background
- Interview administration expertise, email marketing proficiency, relationship building, and client engagement
- CRM software knowledge, policy change implementation, client retention strategies, career and student advising, active community involvement
- TESOL certified
- Lead prospecting and development, customer follow-up management, account management, and client management
- Policy renewal processes, strategic marketing, and campaign development, strong negotiation skills
Accomplishments
- Life, Health, Accidental License - 2023 AHIP certification- 2023 Certified FFM, - 2024 TESOL Certificate, 2022
Timeline
Insurance Agent
IDEAL CONCEPTS LIMITED
11.2024 - Current
Insurance Broker
IDL Health
08.2022 - 03.2024
High School Admissions
Western Technical College
07.2021 - 08.2022
Tutor
Southwest Schools
08.2020 - 07.2021
National Admission Consultant
American Intercontinental University
11.2018 - 07.2020
Admissions Representative
Culinary Institute Lenotre
11.2017 - 11.2018
High School Admissions Representative
Memphis College of Art
09.2014 - 10.2017
Substitute Teacher
Aldine Independent School District
08.2013 - 05.2014
BBA - Business Administration
American InterContinental University
Associate of Arts - Healthcare Administration
University of Phoenix
Master of Science - Business Leadership And Management
Western Govenor's University
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