Tamara Tibbs
Manassas,VA
Summary
I am a detail-oriented and customer-focused professional transitioning from a successful career in hair styling and customer service into the mortgage industry. I completed 20-hour NMLS SAFE pre licensing education through OnCourse Learning and currently preparing for the SAFE MLO exam. I am adept at effective communication, problem-solving, and maintaining positive client relationships. I am eager to leverage strong interpersonal skills and a commitment to learning to contribute to a dedicated mortgage team while enhancing mortgage loan originating and client satisfaction.
Overview
13
13
years of professional experience
Work History
Master Stylist, Booth Renter
Babe Cave, Heart of Palm Hair Studio LLC, Bubbles Salon
Manassas, Gainesville, VA
01.2016 - Current
- Performed client consultations & needs assessments to understand preferences, lifestyles, and goals with the goal to build rapport and trust
- Provide excellent service delivery & technical expertise staying current with trends and techniques
- Managing time to align with scheduling appointments efficiently and minimizing wait times to maximize productivity
- Mentoring junior stylists and coordinating with front desk and salon management
- Handling complaints with professionalism to ensure overall client satisfaction
- Cross-selling haircare products to meet/exceed sales goals
- Following health and safety regulations required by the state
Retail Associate
Ross
Manassas, VA
01.2013 - 01.2015
- Greet customers with eye contact, a smile, and a friendly attitude
- Assist customers with locating merchandise and answering questions
- Handle customer issues courteously and escalate when needed
- Operate the cash register following company procedures
- Process transactions efficiently and accurately
- Stay alert to prevent theft and report suspicious behavior
- Follow safety protocols and report unsafe conditions
Education
Certified Stylist - undefined
Paul Mitchell Cosmetology School
01.2015
High School - undefined
Osbourn High School
01.2014
MLO - 20 Hour NMLS SAFE Pre-licensing Course
OnCourse Learning
05.2026
Skills
- Interpersonal Skills
- Negotiation Skills
- Customer Service
- Cash Handling
- Problem Solving
- Product Knowledge
- Attention to Detail
- Time Management
- Empathy & Compassion
- Technology Proficiency
- Sales and Service
- Relationship Management
Timeline
Master Stylist, Booth Renter
Babe Cave, Heart of Palm Hair Studio LLC, Bubbles Salon
01.2016 - Current
Retail Associate
Ross
01.2013 - 01.2015
High School - undefined
Osbourn High School
Certified Stylist - undefined
Paul Mitchell Cosmetology School
MLO - 20 Hour NMLS SAFE Pre-licensing Course
OnCourse Learning