Tamara Tigues
Carol Stream,IL
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Carol Stream, IL
08.2023 - Current
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Created detailed reports on employee performance metrics for senior management review.
- Maintained up-to-date records of all employees' training progress and certification status.
- Ensured that all safety protocols were followed during training sessions.
- Analyzed results from post-training surveys to determine effectiveness of instruction methods.
- Provided constructive feedback and one-on-one coaching to employees.
Hostess
Olive Garden
Carol Stream, IL
09.2022 - 11.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Communicated clearly with kitchen staff regarding customer orders.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Front Desk Agent
Holiday Inn
Carol Stream, IL
09.2024 - 10.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
- Kept records of room availability and guest accounts, manually or using computers.
Crew Trainer
White Castle
Carol Stream, IL
01.2023 - 09.2023
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Assisted management in developing strategies to improve customer service standards.
- Ensured that all safety protocols were followed during training sessions.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Stayed up to date on requirements of all team positions to optimize training.
- Delivered group and individual needs-based training to personnel.
- Assisted in hiring crew members to expedite on-boarding process.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Coordinated with management to identify training needs and opportunities.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
Some College (No Degree) - Massage Therapy
Elite Professional Career Institute
Carol Stream, IL05-2024
High School Diploma -
Glenbard North High School
Carol Stream, IL05-2023
Associate of Arts - Cosmetology
College of DuPage
Glen Ellyn, ILSkills
- Training Materials Development
- Learning Platforms
- Training Tools and Resources
- Coaching and Mentoring
- POS Systems
- Training program coordination
- Food Safety
- Training documentation
Certification
- Food Handlers
Affiliations
- working out
- Crocheting
- Being proactive in church events
Languages
English
Professional
Spanish
Limited
Timeline
Front Desk Agent
Holiday Inn
09.2024 - 10.2024
Crew Trainer
McDonald's
08.2023 - Current
Crew Trainer
White Castle
01.2023 - 09.2023
Hostess
Olive Garden
09.2022 - 11.2024
Some College (No Degree) - Massage Therapy
Elite Professional Career Institute
High School Diploma -
Glenbard North High School
Associate of Arts - Cosmetology
College of DuPage