Tamara Treleven
Richardson,TX
Summary
Results-oriented collection agent with 2 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
7
7
years of professional experience
Work History
Collections Agent
Exeter Finance
2022.09 - 2023.09
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Reached out to approximately 220 account holders daily.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Assistant Manager
Amazon
2020.05 - 2021.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Cashier/Customer Service Representative
Sharks Fish & Chicken
2017.02 - 2020.03
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Arts - Business Communications
Richland College
Dallas, TX05.2024
Skills
- Credit and Collections
- Mortgage Banking and Analysis
- Accounts Payable and Accounts Receivable
- Time Management
- Account Management
- Billing Procedures
- Collections Regulatory Guidelines
- Scripted Conversations
- Billing and Collections Best Practices
- Repayment Plan Structuring
- Repayment Negotiations
- Collections Process Improvement
- Payment Acceptance
- Organizational Skills
Timeline
Collections Agent
Exeter Finance
2022.09 - 2023.09
Assistant Manager
Amazon
2020.05 - 2021.06
Cashier/Customer Service Representative
Sharks Fish & Chicken
2017.02 - 2020.03
Associate of Arts - Business Communications
Richland College
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