Tamara Truelove
Detroit,MI
Summary
Proven sales and customer service expert with a track record of enhancing customer satisfaction and loyalty at Avon Products. Skilled in relationship building and sales strategy development, adept at identifying opportunities for growth. Demonstrates exceptional interpersonal communication, ensuring client needs are met and exceeded.
Overview
4
4
years of professional experience
Work History
Sales Representative
Avon Products
06.2024 - 02.2025
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted market research to identify new opportunities for product offerings.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
Comcast
01.2023 - 01.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Janitor
DM Burr Group
09.2020 - 11.2023
- Operated industrial cleaning equipment to maintain high cleaning standards.
- Adhered to health regulations, helping to maintaining facility standards.
- Coordinated with team members to complete cleaning tasks on schedule.
- Swept and mopped hallways to ensure neat appearance and prevent accidents.
- Inspected cleaning supplies for safety compliance before use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper
Courtyard by Marriott
10.2020 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma - General Studies
Penn Foster Career School
Scranton, PA10.2020
Skills
- Customer relations
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales expertise
- Product and service knowledge
- Sales presentations
- Objection handling
- Upselling and cross selling
- Negotiation tactics
- Client service
- Customer retention
- Product and service sales
- Sales development
- Complex Problem-solving
- Sales strategy development
- Sales closing
- Relationship selling
- Sales consultation
- Process improvement
- Customer needs assessment
- Performance improvement
- Customer success management
- Account management
- Strategy development
- Cold calling
- Strategic planning
Timeline
Sales Representative
Avon Products
06.2024 - 02.2025
Customer Service Representative
Comcast
01.2023 - 01.2025
Housekeeper
Courtyard by Marriott
10.2020 - 08.2023
Janitor
DM Burr Group
09.2020 - 11.2023
High School Diploma - General Studies
Penn Foster Career School
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